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Fairmont Singapore

80 Bras Basah Road , Marina Bay, Singapore 189560

Recent customer reviews

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Excellent

8.7

based on 2318 reviews

1859 reviews in English

Value for Money
8.0
Location
9.3
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.9
Food/Dining
7.9
All reviews (2318)
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Nurin A. Business travelers Brunei Darussalam, February 28, 2016
Superb Sevice, Centre of town, Integated Mall

Superb Sevice, Centre of town, Integated Mall
10
All good. Superb warm service by the staff. Raffles City Mall is integrated. Just go to Lobby and enter via a glass door. Amenities available. Foodcourt and restaurants plenty at the mall. No need hotel breakfast.
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Howard F. Couples United Kingdom, February 24, 2016
What an exceptional experience

Service, location,Quality
10
this was one of the best hotels we have stayed in. we joined the presidents club to take advantage of the benefits offered and immediately received an upgrade and wifi. They even stored our luggage for us for a few hours on our return trip whilst waiting for our flight. A brilliant Customer care experience!
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Christina S. Families with young children Singapore, February 21, 2016
Thumbs up!

Customer Services, Cleanliness, location
9.7
It was a fantastic stay at Fairmont Singapore. First, we bought a birthday cake to celebrate my daughter's birthday. As the fridge in the room was too small, they allowed us to keep it in their hotel's fridge and collect it at past mid-night. Second, we had called for housekeeping constantly for assistance and they were helpful and fast with our requests. Third, the room was spacious and clean. We are very happy with our stay at the hotel and will return for sure. Good job!
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Juan F. Couples Spain, February 20, 2016
Good hotel but not good value

Location, staff, rooms
9
The quality of the hotel is very good, big rooms, good restaurants and profesional staff. My only regret is the pricing policy (the extras!) that make the overall price definitely not value for money. I booked a double room at an expensive but (for Singapore)reasonable price. You would expect that at that price (around 250 $) breakfast is included, but sadly is not. I was offered an upgrade (fantastic room, fantastic views)for around 70 dollars more and accepted. The surprise came when trying to use the wifi I discovered is not complimentary, it costs 18 to 30 dollars more per day (per device? per room? I dont know as i did not take it). You would expect that, nowadays, wifi (that comes free with any coffee in most coffeshops in town)would be included in a 5 star room costing 350 dollars per night. A 12 dollar bottle of wáter in the minibar is another example of these inflated extra costs. At the end, breakfast and wifi per two almost doubles the price of the room and makes it poor value compared with other hotels in the same 5 star rate where you would take that for granted.
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Khang W. Families with young children Singapore, February 14, 2016
Excellent location n service
6.3
Ageing hotel but service of the staffs compensates it. Comparable to those renowned hotel Brands
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Irwin I. Groups Indonesia, February 11, 2016
NA
8.3
Agoda
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Raymon W. Couples Indonesia, February 10, 2016
Good Location

Location, Service & Clean
6.3
City Hall MRT just below hotel. Shopping mall connected to hotel. Plenty of dining options within walking distance.
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Jacques S. Couples Switzerland, February 1, 2016
Enjoyed our stay
6.3
Excellent service
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Yee Y. Groups Singapore, January 24, 2016
Excellent Stay, Friendly staff

Clean & Comfortable rooms, friendly & helpful staff, convenient location
9
Excellent stay. Cheryl from front desk was warm, friendly & helpful. Glad to have her check in & out for me. Very comfortable room. Excellent location & easy access from MRT.
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George Y. Couples Philippines, January 24, 2016
Perfect.

Clean, spacious, excellent service.
8
I will recommend this to my friends and relatives. Its a bit pricy but its worth every penny of it.
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