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2015
Excellent 8.7
Based on 2405 reviews

Recent customer comments

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Excellent



based on 2405 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

Sze-Yin L.
Singapore
August 11, 2014
Fantastic rooms but lousy food service
Very stylish furnishings, clean and good sized room
The front desk staff was friendly and polite. We were impressed by the room and its level of cleanliness. The hotel was also centrally located within close proximity to main shopping centres and just stops way from the orchard shopping district. The only drawback was the lousy service at the restaurant, Prego, when we went for breakfast. The hotel was fully booked and we were told by the restaurant staff that we had to wait for 25-30 mins for a table, no guarantees on the waiting time. And we had 2 kids in tow. When we requested for the restaurant staff to call us at our room ext when a table is available, she flat out refused and told us pointedly that we would have to wait there at the side. Her attitude wasn't fantastic. Not helpful at all. How are we able to keep 2 young children waiting patiently at the side, with nothing to keep them occupied for half an hour? Not exactly family friendly...I wonder if the same scenario happens everytime they have a full booking...eventually we went to the hotel concierge for assistance and was guided to another restaurant beside the pool for our buffet breakfast. The staff at the restaurant Prego should have offered this option in the first place instead of just brushing us aside.

Wendy C.
Malaysia
August 10, 2014
It is superb
room, comfort, location
It was very pleasant! I love the stay as it is so convenient to get around!

Nur S.
Singapore
August 10, 2014
extremely luxurius stay
comfort, location, room facilities
Absolutely perfect stay at the Fairmont. Rooms were well furnished, with extremely (read: extremely) comfortable Sealy posturepedic beds, with fully equipped bathroom. Couple that with fantastic staff performance, you get a perfect hotel experience. And this was what we received. Though slightly on the pricey side of things, the hotel simply satisfies for anyone craving for luxury.

Pieter G.
South Africa
August 08, 2014
Great location, food, view and nice room
Room with a view, Staff, location
I thoroughly enjoyed my stay at the Fairmont and will be back. Great restaurants in the center below the hotel and great views towards the bay- enjoying some good red wine. I will be back! :)

Eva S.
Indonesia
August 07, 2014
A very comfortable hotel.
Service, room view, location.
Excellent.

Lesly S.
Indonesia
August 06, 2014
Nice Hotel with Easy Access to Mall
BIg Rooms, Seating inside shower area and Easy Access to Mall
Nice and Enjoyable Stay

Lie J.
Indonesia
August 05, 2014
Great hotel
Good food,location,staff

Im C.
Macau
August 05, 2014
good location
convenient location, rooms are clean
good services

Lie J.
Indonesia
August 05, 2014
Good hotel
Good location,staff,big room
Very nice,...recommended hotel

Made D.
Indonesia
August 05, 2014
Pleasant stay, great location
Spacious and beautiful room, attached to mall and MRT
Fairmont hotel is suprisingly above our expectations. Being a frequent visitor to singapore, we always stay at different hotel and Fairmont is a very good choice. The location attached with a nice mall and MRT. The Premier room is newly furbished and nicely decorated. Staffs are all friendly. What a pleasant stay...