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2015
Excellent 8.7
Based on 2412 reviews

Recent customer comments

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Excellent



based on 2412 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

Simon W.
United Kingdom
May 27, 2014
Good Hotel for Business Travellers
Room, Breakfast, ease of check in, check out.

stephanie L.
France
May 27, 2014
Good
Location
Good location, nice staff, clean hotel, too expensive

Vivian T.
Australia
May 27, 2014
Comfort room, new amenities, friendly staff
Location, love spa facilities and comfort.
One of my best experience so far.

Ferdian W.
Indonesia
May 27, 2014
Nice refurbishment for a centrally-located hotel
Location, Room, Facilities
Great stay. Only had a night but the room was marvelous (I stayed at the heritage room at the North Tower) - nice design with purple touch, spacious room, clean room and bathroom, high speed internet/wifi, nice view towards Orchard Road, and Nespresso coffee machine. I love the pool, gym, and spa facilities. Generally the staffs are friendly, but not the male staff at the spa (the one who manage the towels inside the male locker room and spa area). I regret that I didn't get his name. He only smiled and greeted the Caucasian guests and not the Asians. Very rude, racist, and not professional.

Eng Y.
Malaysia
May 26, 2014
Good hotel with few interruptions
Cleanliness, convenience
Great place for families and business travelers alike.

Paul R.
United States
May 26, 2014
Nice location, perfect for business/conferences
Location, Location, Location
Hotel sits above a mall/shopping complex which, in turn, sits on top of an underground train station. So one can easily get to anyplace in the city withouth much trouble. Excellent gym facility and my room (Premium) was clean, spacious and comfortable. Only thing i did not like was how they mysteriously added nearly 100 dollars of mini-bar charges on my check-out bill when i'd never used the mini bar. I complained and they removed it- but an incident like that happens far too often at five star hotels. They need to practice proper inventory management.

Wing L.
Hong Kong
May 26, 2014
good
close to mrt, close to shopping center and restaurant
good

LOGESVARAN R.
United Kingdom
May 21, 2014
Overall a good hotel
Staff (arrival, front office and concierge - best was David). Location. Clean
Excellent hotel for business and location (for both business and leisure). Not great value for money BUT then again I don't find Singapore as whole is not value for money! Great staff and good service. The breakfast could have done with more Oriental menu being in Singapore.

Fiona Y.
Hong Kong
May 21, 2014
My favourte stay in Singapore!
Professional and attentive service!
This is my 2nd time staying at Fairmont! and it has never disappointed me. The centrally location and the easy access to shopping mall and MRT are perfect. But it's the professional yet truly sincere staff that keep me coming back. The room is so so clean and crisp, you feel like finally this is what a 5-star hotel should be! The sheets are always starch white and all places are dust free. Housekeeping is not hiding dirty dust behind the corners....also everyone staff is truly happy to greet us yet they are professional and efficient! This is particular good for someone like me who is impatient for slow and lay-back staff with a fatigue smile. Also you can tell this is a hotel with a generous corporate culture....from the soap and toiletary in the room to the breakfast buffet at Prego...I feel like it's really value-for-money. Love the night scenery from the balcony!

DANISH A.
India
May 19, 2014
“Excellent hotel!!!”
One of the best hotel in the world