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2015
Excellent 8.7
Based on 2412 reviews

Recent customer comments

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Excellent



based on 2412 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

hendra S.
Indonesia
May 18, 2014
Pleasant and comfortable stay
Hotel is centrally located with amenities to shopping and food. Great as a business hotel
My stay was Pleasant and comfortable and being centrally .it is well connected with the sub,way network

francois L.
France
May 18, 2014
very comfortable, friendly , relaxing stay
quiet, human size, comfortable
very relaxing. The lounge at the exec floor and the new rooms are of excellent quality and comfort. The staff is friendly and pays attention to details.

Kim L.
Hong Kong
May 15, 2014
Comfortable, convenient
Room is quite big, comfortable, convenient
very near MRT and shopping mall, very convenient, room view is good

Deirdre O.
United Kingdom
May 14, 2014
well appointed hotel, freezing room
location, dining options, front of house staff
Good location, good room size. We had problems with our air con - set at 18 degrees and we couldn't alter it. Maintenance fixed, twice I believe, and claimed the problem was fixed but it was not. Really affected our enjoyment especially as we a toddler and a baby and must have quite speicifc temperatures for his safety and comfort.

Colin S.
United States
May 10, 2014
A Superb Hotel!
Location, Staff, Room Quality
This is a first rate hotel in terms of service, comfort, and design. The staff do an excellent job of making you feel welcome. They were charming, friendly, and attentive, and I felt very well taken care of from the moment I walked into the lobby and was greeted by the floor hostess. I had a Deluxe Harbor View Room. It was sort of plain, but tastefully so. In addition it was spacious and clean, and the bed was the most comfortable one I've ever slept on--forgot to ask them what brand it is! In addition, the view was indeed fantastic. The room also had a balcony, which I always appreciate, but strangely it didn't match the quality of the room. It had sort of an industrial feel to it. I strongly recommend changing the green metal railing and adding some chairs and a small table. Or even plants!

kwame J.
United States
May 08, 2014
Luxury Personified
Centrally Located, Attentive Staff, and Great Gym/Spa
Stayed here before and excellent like always..... The new tower(South) is the awesome....The staff is excellent and informative and the breakfast at Prego is outstanding!! I'm a fairmont club member and will stay here everytime I go to Singapore

Wei Y.
China
May 07, 2014
was nice.
friendly staff, nice swimming pool. good location
was nice.

Liana C.
Indonesia
May 07, 2014
comfortable and convenient
centrally located, clean and comfy bed
I love that it's so close to the shops and the room is big with coffee machine:) will definitely come back:)

Mohamad A.
Singapore
May 07, 2014
Excellent
The staff were efficient, room was well kept, right below is a mall and many eateries.
Stay at Fairmont was superb. Had our honeymoon staycation. Had the harbour view room. The view from the room was simply breathtaking.

Norhidayah S.
Singapore
May 06, 2014
Very nice room
Location, Bed, Fast room service
It was a pleasant stay. The bed is very comfortable. We are able to control the air-con, curtains, lights all from 1 electronic source. Very high-tech and very convenient. However, if Singaporeans want to have a staycation here, do not park your car at Raffles City carpark. Apparently, they do not provide complimentary parking and somehow neglected to tell us about it. We learned the hard way when we had to pay almost $40 for parking. It would be nice if we were told beforehand as staff knew we are Singaporeans and there's a chance we might have driven there.