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Excellent 8.7
Based on 2375 reviews

Recent customer comments

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based on 2375 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Staff Performance 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

7.3 Emelita R.
December 18, 2013
Safe and relaxing
Convenient location, clean, comfortable pillows
Convenient location comfortable bed and pillows, safe and clean

8 Cheng M.
December 17, 2013
The hotel is centrally located and convenient
nice room, good breakfast and easy access
Fairly nice hotel which connects to swissotel which is a sister hotel and near to shopping mall and funan IT mall

8.7 Shi H.
December 17, 2013
Good location and superb service
Location, service and food

8 Anup S.
December 17, 2013
Pleasant stay with some hicupps!!!
Right next to City hall MRT , nice swimming pool , Clean & Spacious room.
I stayed for 3 nights in Fairmont hotel , its well known hotel hence was easy for cab driver to drop me off from airport to hotel in approx 20 mins. The reception was very attentive and friendly(sorry do not recollect the name)and helped answering all my questions (including silly one too). Due my preference for smoking the choice were less and i had to settle with ninth floor pool view. wish they have some more options for smoker's on high floor too.. Only one incident which disturbed me was the planned power outage for 4 hours post 1:00 am on last night before checkout ,although a notification was sent ,this should have been highlighted during the check-in itself.(being an annual activity this should have been highlighted well in advance during booking) When i confronted one of the floor staff for refund or change of room i was told that no room left and also no refund possible because i booked via agoda. But i appreciate the way he handled my concern and had assured me that i will get complementary upgrade in my next visit. hope they keep there promise. Overall the experience was excellent and the staffs are very attentive and helpful.

6.3 Shaheryar K.
December 16, 2013
Average Stay for the price
Location, Room Size and View
An average stay overall - the hotel was getting renovated and this was not advertised on any of the web sites - they couldn't produce a statement of stay at the check out time. Its basically an oldish hotel which hardly lives upto its name Better hotels are available for this amount of cost - i would recommend Rendezvous hotel - you will save some cost and rooms are pretty good

8 walailak C.
December 15, 2013
Centrally located and easy to travel elsewhere
Variety of breakfast, near shopping point and fast service

7.3 LIM H.
December 14, 2013
comfortable, shopping
clean, comfortable, excellent staff
Comfortable, clean, price average, excellent customer service

6.3 LIM H.
December 14, 2013
clean, price average, staff excellent
Good, comfortable, easy access to all the shopping nearby

10 Fan K.
December 13, 2013
Fantastic Stay
Room, breakfast, bed

10 Fan K.
December 13, 2013
Fantastic staycation
Room, Breakfast, Bed