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Very good 7.7
Based on 392 reviews

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About Family Inn Saigon Hotel


Well located in the heart of the city, Family Inn Saigon Hotel is merely a few minutes' walk to the famous Ben Thanh Market and the business, commercial, and entertainment area. Catering to both leisure and business travelers, there are a total of 72 spacious rooms with full modern equipment such as cable TV and complimentary wireless Internet access. As for dining, the hotel features two elegant restaurants on the 12th floor with Sky Restaurant serving a buffet breakfast and a la carte dishes. Wine Cave exclusively serves most brand name wines. Family Inn Saigon Hotel offers top service in a convenient location.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge
  • smoking allowed

On-site facilities

  • family room
  • elevator
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center

Languages Spoken

  • English
  • Vietnamese
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Child and extra bed policy
Children 0-6 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 18 USD
Breakfast Charge (when not included in room rate): 6 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0,8 km
Distance to Airport: 7 km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 12
Number of Restaurants: 1
Number of Rooms : 72
Parking Fee (per day): 0 VND
Reception Open Until: 12:00AM
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Last Renovated: 2013
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Agoda Verified Reviews

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Very good

  • Hotel Condition/Cleanliness 7.8
  • Facilities 4.5
  • Location 7.7
  • Room Comfort/Standard 8.0
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.3

2 Tony T.
United States
May 11, 2016
when I get to that hotel, they told me were fully book. they took me to a different location.

2 Tony T.
United States
May 11, 2016
when I arrived to Family inn, they told me the hotel were full, they took me to other hotel which is parts of their hotel too.

5.6 Lee T.
April 29, 2016
Solo trip
No bidet in toilet. Hot water take a long time to come out of shower.

8.8 Dong T.
United States
April 27, 2016
Great value

5.2 dig V.
April 08, 2016
so so
its just ok

7.6 Andrew W.
United Kingdom
March 01, 2016
Pleasant stay
A pleasant, good value for money hotel with excellent friendly staff. The rooms are comfortable and spacious. We had a wonderful holiday. Thank you.

7.6 Cameron M.
February 16, 2016
It's a bit hard for us to rate this hotel...
It's a bit hard for us to rate this hotel for our stay as we arrived a few days after the Lunar New Year AND they were going through renovations. Due to the holiday, they were down to skeleton staff, and we did not bother with redeeming our included breakfast (the receptionist did let us know they would get us whatever we wanted because their kitchen was closed).

10 Rita S.
United Kingdom
February 06, 2016
Very helpful
Very good staff with lots of time to help.

6 Sim E.
December 27, 2015
good location hotel
located near market, from airport only 30mins, quite neat
located very near famous market. supermarket also within walkable distance. but poor maintenance, lights & tap spoilt. staff v poor english too

2.7 Aharon S.
November 28, 2015
Very bad Money/Service rate
Additional bed which I havent order. Personal at night don’t speak english Technical work in the shower at 23.00h. I came back from the supermarket and find my room open. Two workers were inside the shower and “explain” there is a problem in the next room with water. Workers leaves the shower dirty and dirt the feet towel, Stop Water at sink, shower and Toilettes. Workers leaves the Ceiling covers away. No hot water in Shower as a result of Maintenance at 23 h. Reception ask for 5 Min. for sending worker to open water at 23.30h after 15 Min. I have had to go to the reception and ask them to move to another room or open promptly the water since I want to sleep and taking shower before. These 5 Min. ended after half hour. After 1 hour the lady came to bring me a key for other room for taking a shower. After the shower, I have gone to the town as the technical man come and ask me to open the door. I have asked him if he has a key to close the door after he finish his job and he said yes. I came after 1.5 hour and the door was open. In my rood I have had very expansive AirBook, and many other expensive goods. The personal of hotel are warning every guest taking care of their goods, but not aware to their own responsibility. The Tap and Sink distance is too short. No possible washing hands. WiFi is too slow. Breakfast is poor and dining room is not clean. No clear declaration about Menus content. A table with chairs for preparing coffee is beside the windows but no electricity in these place. It means taking the kettle to the other side of the room where the electric socket located. I will never come back to Family Inn in HCMC