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Fountains Hotel

1 St. Georges Mall, City Bowl, Cape Town, South Africa 8001 (Show on map)

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Area: City Bowl Number of Rooms: 222

Recent customer reviews

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Good

7.5

based on
124 reviews

Value for Money
7.7
Location
8.3
Staff Performance
6.9
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
7.7
Food/Dining
7.4
All reviews (124)
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Rena B. Couples South Africa, July 20, 2014
This was the worst hotel, poorest service ever.

Central
3.7
Bad experience. Bad service, broken taps and plugs, no coffee, sugar, milk, soap etc. Hotel is falling apart, breakfast was terrible! Very disappointed!
Hilde D. Couples Netherlands, September 23, 2013
Average.

In house parking lot for 55
4.7
Walter D. Solo travelers South Africa, March 31, 2013
Pleasant stay

Easy access to airport, central location in city, self catering option
6
Pleasant stay in the heart of the city. The bar were nice, but the restaurant lacked athmosphere. The parking garages are outdated and needs a lot of skill to park. The room were nice and big with a kitchen.
Jitin B. Business travelers India, February 7, 2013
Very poor Service

Location and Parking
3
Very poor service. Minimum order for room service. Even have to pay extra for ice cubes. old hotel. Needs renovation. The hotel is greedy wants to make money from every little thing.
Jitin B. Business travelers India, February 4, 2013
Worst service I have ever experienced in any hotel

Location. Close to Convention centre
4.7
Service is poor. Hotel property is very old. Minimum room charge of for room service. Pay extra even for ice cubes.
Paul W. Couples Netherlands, December 31, 2012
Basic hotel in the centre of the city

Well located
5.7
The hotel is "dated" with somewhat noisy airconditioners, and architecture that is clearly from the past century. Guests compose tourists mixed with long-term chinese constructiion workers.
Restaurant Tip: The hotel is in the heart of Cape Town at walking distance of a wide range of reestaurants.
Natasha W. Business travelers South Africa, November 15, 2012
Good location but small and out-dated rooms

Good reception and bar/lounge area
4
Good location in the heart of the city but the room was small and grey(Room 612). The TV was old, the mattress not very good )I think it wa foam) and the bedding had stains on it. The lobby just outside the room/lift (6th floor)was dirty and the whole atmosphere felt like a cheap hotel. There was not enough lighting on the sixth floor and i didnt feel safe as the room door has no card system but a manual lock that looks easy to break and the door had a gap between it and the floor...so if you looked under the door, you could see into the room! The coffee/tea making facilities was inadequate as it was just a kettle and two cups with coffee/tea on a shelf in the wall..no table to make the coffee/tea. Definitely wont stay there again as it was not value for money and i could have stayed in a better larger chain of hotels for less money but more value. I checked out at 10pm and went to stay at another hotel and at reception no-one even questioned why i was checking out early!
Rodney C. Couples Australia, November 3, 2012
a good basic tourist hotel ver centrally located

location, good bed, friendly service. wi-fi in room
7.3
The rooms were a good size with a comfortable bed. All rooms have free wi-fi. The breakfast was adequate with a good variety available to suit all nationalities. The safe in our room needed replacing and this took awhile but was done after a couple of calls. The location is just accross the road from the main railway station and bus terminal. The Red Tourist bus passes by and it is a short walk to the nearest stop (pity it is not at railwat station opposite).
Sightseeing/Attractions Tip: Use the Red Bus on its red and blue routes. A cheap and effective way to orintate to Cape Town. Public trains to nearby areas were good and cheap e.g. Stellonbosh and then take a tour of wineries from the Info Centre there.
Peter C. Business travelers Malaysia, September 15, 2012
Clean and Service Staff Excellent

Service Staff
7.7
After reading a few negative reviews about the hotel before we arrived we were pleasantly surprise that none of the reviews were right. We found a hotel that was clean and the service staff was excellent on all counts. The Doorman - Thys was especially special and a real asset to the hotel. A wonderful stay.
Restaurant Tip: The buffets for breakfast, lunch and dinner are really good.
Noor H. Couples Malaysia, July 20, 2012
Great location but quite a small room.

Within walking distance to the city center.
8
The hotel provided with very basic toiletteris - only body wash was provided. The management should look into this.

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