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Recent customer comments

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Very good

based on 1298 reviews
  • Cleanliness 7.4
  • Facilities 5.3
  • Location 7.4
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for money 7.3
  • Food/Dining 7.0
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Hsuah T.
April 13, 2015
put more fresh atmosphere
Cleaned ,location ,friendly

Jason L.
April 10, 2015
Near airport, nice room and spacious
Facilities, food and room

Pearl S.
April 01, 2015
Disgusting smelly hotel below Sheraton standards
Close to Kuching airport
A disgusting stench of sewerage permeated the hotel, from the lobby to the lift to the room. I cannot believe this is a Sheraton, the standard of this hotel is way below that of a Sheraton. The room n bathroom were spacious n reasonably clean but on closer inspection, you could see the grimy marks on the wall, the exposed wiring, the dust in the bathroom n the brown yucky corners of the shower. One lift was permanently out of order for the 3 nights I was there, another had problems with the lobby button n sad to say, the lift doors were scratched n dented. The powerboard for charging my mobile n tablets was not working n I requested reception to send someone to fix while I went out. I came back to a handwritten note tucked under the powerboard that said "cannot use" and one power socket provided for me to use.

Norman C.
March 31, 2015

Jian T.
March 30, 2015
Good but too bad no chance to enjoy the pool
Location, service and cleanliness
Swimming closed too early open too late. Can't enjoy the pool for business travelers.

Han C.
March 28, 2015
Need to have some improvements
Location, value for money and a great travelers hotel
The bellboy did not offer to get my bags and I was not greeted at the front desk upon check in. The room given was not what I expected. The air conditioning was in need of a service as it did not get cool until late at night even I had set the temperature till 16 degrees. My bedsheets had holes in them and the shower head was some sort like blocked. Hope that the management will look into these if it wants to maintain its reputation.

anna D.
March 27, 2015
totally satisfied
room condition,hotel location,room services
Totally satisfied with their services

March 27, 2015
room food staff efficient
room service awesome
Food very delicious

March 26, 2015
room confortable
room staff friendly
Fast check in n check out... food delicious

March 26, 2015
near airport
room location cozy
Definitely will return 2 this hotel