arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good

based on 1279 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 5.3
  • Location 7.4
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 7.0

Chee C.
January 06, 2015
Comfort Room facilities
Cleanliness; Staff Services; Food
Overall my stay was pleasant; but could be better. Just cannot understand why, we have to CALL & ASK for the basic necessities (like toothbrush; vanity kits, etc) which were supposed to be provided to your guests! We called and we have to wait! Especially, with my late check-in and was rushing for a dinner appointment!

January 05, 2015
Excellent staff in this 4 star hotel
Hotel staff, breakfast and spacious room
I stayed in this hotel for a few times and it is a good hotel next to the Kuching Airport and surrounding areas you can have find foods and foot reflexology and not far from the city centre. Hotel foods are excellent and spacious dinning area.

January 05, 2015
Good Stay
Location, Environment, Room
Good Location, Comfortable Environment & Big Room

Nicholas L.
January 05, 2015
Major Dissappointment
It was rather disappointing after several stays at this hotel. The standards have completely dropped in terms of staff performance, cleanliness, and room standards.

Lah T.
January 03, 2015
Good Hotel
Free Breakfast, clean, free parking
good and value for money

Helen F.
United Kingdom
January 02, 2015
Great base if you are mobile and have a car
well appointed room, dining room very good for evening meals,breakfast and room service, helpful staff
Hotel was great, however it is not in Kuching city centre and should not be advertised as such as we had to hire a car to get around from there.

December 31, 2014
no maintenance
smelly at corridor , nothing in bath room, no tooth brush , not even shower cap

Kong J.
December 31, 2014
My Sheraton Experience
Convenience, Close to airport, Clean

Soon W.
December 31, 2014
very bad on sound proof
room size, location
there is few children running/shouting/playing in the corridor in front my room at the mid night, call twice to lobby and just solve the issue, next, i just require 1 more bath blanket and it takes 2 hours to pass to me and i had call to them 3 times! In the early morning, one of the cleaning stuff try to open my room door without checking i still inside or not!this kind of cleaning stuff is really brain less! so please LOCK your ROOM DOOR carefully before you sleep, if not you wont know who will sneak into your room!!

December 31, 2014
Good price
Price, location, bed
Need to some maintainance of the bathroom..!! Un-even carpet down the hallway..