2015
Very good 8.0
Based on 1426 reviews

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About Four Points by Sheraton Penang

Description

Whether you're a tourist or traveling on business, Four Points by Sheraton Penang is a great choice for accommodation when visiting Penang. The hotel is not too far from the city center: just 7.6 km away, and it normally takes about 35 minutes to reach the airport. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Mount Miriam Hospital, Penang Toy Museum, Singapore Dental Surgery.

Starwood Hotels & Resorts Worldwide is renowned for its quality services and friendly staff, and Four Points by Sheraton Penang lives up to expectations. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, wheelchair accessible.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The complete list of recreational facilities is available at the hotel, including private beach, fitness center, outdoor pool, pool (kids). Superb facilities and an excellent location make the Four Points by Sheraton Penang the perfect base from which to enjoy your stay in Penang.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service

Things to do, ways to relax

  • Private beach
  • Fitness center
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Bar

Access, services, and conveniences

  • Daily housekeeping
  • 24-hour security
  • Wheelchair accessible
  • 24-hour front desk
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Smoking area

For the kids

  • Swimming pool [kids]

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Malay
  • Tamil
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Policies

Effective June 1, 2014, please be informed that there will be a surcharge of local government fee of RM3 per room night imposed by the City Council of Penang that should be settled directly at Four Points by Sheraton Penang upon check-out (not included in the room rate and taxes stated herein).

Child and extra bed policy
Children 0-12 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 52 MYR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 7.6 km
Distance to Airport: 23 km
Internet Usage Fee: 0 MYR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 220
Parking Fee (per day): 0 MYR
Time to Airport (Minutes): 35
Year Hotel Built: 1993
Year Hotel Last Renovated: 2013
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 8.5
  • Facilities 7.7
  • Location 8.0
  • Room Comfort/Standard 8.6
  • Service 8.0
  • Value for money 7.9
  • Food/Dining 7.1

Joanne K.
Malaysia
August 24, 2016
Normal Stay
Normal Stay

Mee C.
Malaysia
August 18, 2016
Nice seaview from the lobby
Location is good, easy access to gurney, straits quay. Room is big and comfortable.

Muthu K.
Malaysia
August 14, 2016
Very late check in time and bad hygiene
We were only given access to our rooms at 4:15pm, despite arriving at 3pm (the stipulated check in time). We were kept waiting for more than an hour at the lobby area with no arrangements. When we were given the room, there were no towel and shower gel. Called guest service atleast 4 times before we were given shower towels. No floor and face towels given. The shower room was not cleaned properly, leaving many stubborn stains around the shower area. Was suprised to learn that Sheraton could adhere to auch low standards.

Faizol M.
Malaysia
August 13, 2016
Worst Starwood hotel ever!
Worst Starwood hotel ever! I am utterly shocked by the attitude of staff as well as the lack of cleanliness at this hotel. Past midnight I had a staff trying to enter the room with another guest. When I asked what they were trying to do, I was asked why I was in there. Next morning after a night of poor sleep as the room walls are paper thin, I left at 8am and returned at 5+pm, the room had not been cleaned. I promptly tried calling the guest relations but after 10 minutes of constant engaged ring tone, I went downstairs. When I asked about the near intrusion to the room, I was told they will investigate. (When I checked out I asked for an update and was told they forgot to enter in the system that the room was occupied!! But while I am telling them about the intrusion and uncleaned room, I was obviously in their system!!!) When I asked about the room not being cleaned they said they will send someone to clean the room immediately... Housekeeping finally came at 6.36pm (immediately means over an hour!!) The cleaner cleaned the room in record timing. He left at 6.44pm. I heard 3 squirts and the toilet brush go round the bowl once and flush. He brought their detergent out and loaded it back on the cart. Now I know why this hotel is filthy. When I went to the bathroom to check, there were no towel. I ran after the cleaner and he said they ran out of towels!! The laundry will be coming back at 8pm. Such a ridiculous hotel. Please save your money and go to other hotel.

LEM L.
Malaysia
August 03, 2016
friendly staff, comfortable enviroment for holiday stay
Nice & peaceful location , staff friendly and good service

JACKY H.
Malaysia
August 03, 2016
Friendly reception!
Got upgraded to Suite due to overbooking. The room is so spacious and luxury without any additional charges.

Ricky S.
Indonesia
July 20, 2016
Not as i expected
Location far from city, do not have resort facilyty for kids, more like business hotel

HSIN C.
Taiwan
July 19, 2016
nice hotel
comfort living good staff

Dong W.
Singapore
July 18, 2016
Good
It was good.

Ching T.
Malaysia
July 15, 2016
No PARKING!
NO PARKING!



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