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Recent customer comments

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based on 26 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 9.3
  • Location 8.5
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 7.8
  • Food/Dining 7.4
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virginia N.
June 06, 2013
The room size was good, the service was OK
owever, the service was a little disappointed for Four Season Standard

United States
March 06, 2013
Great hotel, clean rooms, excellent location!
Friendly staff, beautiful lobby, very clean and comfortable environment.
The rooms are very nice, restaurant food is tasty, breakfast selection is excellent, would be back for more business trips in the future.

Chang H.
October 22, 2012
good quality hotel
elegance, convenient
The hotel service in Four Seasons Shanghai is pretty efficient and in good quality. The room is cozy with comfortable bed and good facility as well. H/ever, just not that satisfy about the noise occured in the evening in my room, it's kind of noise fm machine and last quite long, this is unfortunately not that perfect during my stay this time.

Wan M.
May 19, 2012
A little below my expectation
Just average
Overall, Four Season Shanghai disapointed me a little bit. Not as luxury as I expected, service is ok , but the food in hotel are below average. About the service, one thing that really upset me is the staff in front of main enterance. it was a rainny day, there was a pregnant lady was waiting for taxi there, when the taxi came, the staff just use umbrella for himself , instead of covering the lady. Also the floor is very slippy.

Joshua F.
United States
May 18, 2012
Great service, okay view, okay location
Swimming pool
We had a room on the 27th floor- the view was not spectacular at all. We were disappointed by that and wish we had stayed more in the bund or Pu Dong for better night time views and skyline. Breakfast was great- really amazing spread. Room was very comfortable. Great bathroom and tub. Room service was quite delicious. The spa was heavenly- a real treat if you want to spluge!

Jorn E.
October 14, 2011
Great hotel, but felt a bit deserted (Week end)
Location and standard
Very friendly staff. Nice restaurants and bar. A bit expensive for extra services like internet, breakfast etc. services that in many hotels are included.

Oliver G.
September 24, 2011
Schönes Hotel und freundlicher Service
gute Stimmung
sehr schön eingerichtete grosse zimmer, gut englischsprechendes personal, ein reichhaltiges frühstücksbuffet sowie ein aufmerksamer zimmerservice und ein hervorragendes japanisches restaurant sind die grossen vorteile dieses hotels! ein mit tag berechneter internetzugang, ein zur zeit geschlossenes schwimmbad, sowie ein fehler bei der reservierung und der umstand, dass nicht das hotel, sondern ich mit agoda (in london) zur klärung telefonieren musste waren die nachteile des aufenthalts! alles in allem aber sehr empfehlenswert!

Akinori O.
February 08, 2015
上海なら、東京よりリーズナブルに泊まれると思って思い切って予約しました。 予想通りのクオリティではありました。 市街地にはありましたが、周辺は生活感が溢れた雰囲気でした。 気にしない人にはお勧めします。

Naoko Y.
October 30, 2012

May 08, 2012
2012年のゴールデンウィークに宿泊させていただきました。 エントランスはゴージャスでフォーシーズンズといった感じの空気がありました。部屋はシンプルです。バスアメニティーがロキシタンだったのが気に入りました。屋内プールも快適でしっかり泳ぐことができます。駅までは徒歩でアクセス可能です。