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Recent customer comments

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Excellent



based on 954 reviews
  • Cleanliness 9.0
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for money 8.0
  • Food/Dining 8.1

Joanne Z. from Australia
Couples
Stayed one night in July 2016
Wonderful!
Very impressed
Reviewed August 05, 2016

B M. from Thailand
Couples
Stayed 2 nights in July 2016
Good Hotel
Enjoyed our two nights here - location at Circ. Quay is very good. The hotel and breakfast are similar in price to others in the area so we usually eat breakfast elsewhere, but the room was clean and very comfortable. It had everything one could need. Even overlooking the city construction site was ok.
Reviewed August 03, 2016

Michael P. from Australia
Couples
Stayed one night in July 2016
Room Stay
Room was great, just one concern for feedback that there was an early check in to the room next door to us, I think 2415. The Bell Man had the door open at 6.05am talking to the guests explaining the Harbour, well at 6.12am I had to get out of bed and asked them if they would might being quiet!. Which they did. Otherwise it was fine.
Reviewed August 01, 2016

Ruth G. from Australia
Couples
Stayed 3 nights in July 2016
Great location
Easy walking distance to CBD, train station, the rocks historical area
Reviewed August 01, 2016

lela I. from Indonesia
Couples
Stayed 2 nights in July 2016
Good
Desember
Reviewed August 01, 2016

KAREN M. from Hong Kong
Business travelers
Stayed 3 nights in January 2016
location is great. easy to access the city from hotel
location is great. easy to access the city from hotel
Reviewed July 29, 2016

Paula M. from Hong Kong
Couples
Stayed 3 nights in July 2016
Great
Great value
Reviewed July 27, 2016

Andrew M. from Australia
Families with young children
Stayed 2 nights in July 2016
Loved our stay
Everything was spot on. Staff were extremely curious and helpful all the time. Thankyou
Reviewed July 24, 2016

Chen C. from Malaysia
Solo travelers
Stayed 3 nights in July 2016
Great location near Opera house
The location is great within walking distance of the Rocks,Circular Quay and Sydney Opera house - some roadworks in front but not much impact. Very posh restaurant and great service in Pei restaurant - staff were exceptionally helpful. If you choose a good room with of harbour will really add value to your sleep
Reviewed July 22, 2016

Simon M. from Thailand
Couples
Stayed 4 nights in July 2016
Great location could do better on service
During our 4 day stay we had a fantastic view from our room and really enjoyed our stay although it was marred by some negatives that I would not expect to find in a hotel of this stature. I was stabbed in the foot by a previous guest's nail which was on the carpet. There were a couple of plastic bags left in the room when we arrived. When asked not to do a turn down service it was still done. After a service of the room our bath mat was removed and not replaced. No bath foam or bath salts were provided and not available as we did ask. Our credit card details were lost and a letter was put under our door to say we needed to provide one although we had done this at check in. On check in we were not told of a $100 deposit per night to cover incidentals. We were informed of this when we went down to provide the missing credit card details. Having said that the duty manager on check out could not have been more helpful or understanding of the issues we had. She waived the charge for a film we had watched and asked that if we return we should contact her directly. The issues did not encourage us to return but after the apologies & helpfulness of the duty manager we may consider a return visit. Disappointing for what is seen as a high class hotel.
Reviewed July 19, 2016