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Fantastique



selon 572 avis
  • État/propreté de l’hôtel 8,6
  • Equipements 6,6
  • Emplacement 9,0
  • Confort des chambres 8,7
  • Qualité du personnel 8,7
  • Rapport qualité-prix 8,5
  • Nourriture/restauration 7,5

7,7 Nicole C.
Australia
02 novembre 2014
Nice hotel, good location.
Location, staff, rooms
Great hotel right near the lake an a couple of minutes walk from the crazy streets of the old town. Staff are very friendly and helped me organise my Halong Bay tour via email before my arrival. Would stay here again!

9,7 Kellie W.
Australia
01 novembre 2014
Absolutely fantastic!
Staff were amazing. Room was beautiful. Location was perfect.
From the moment we arrived. The bell hops were right there to open the doors and take our bags. The reception was perfect, and we were provided a welcome drink of pineapple tea whilst everything was put in place for us. The room was beautiful, very spacious, clean, and quite luxurious compared to what we had seen elsewhere. The first night we ordered room service, and felt quite spoiled when it turned up. This is probably where we have our one one complaint. The pork was so overlooked it was very very tough, but that could be because Vietnamese don't eat a lot of meat themselves, and when they do it is cut very thinly, where for westerners it is quite different. Breakfast included a huge buffet, that certainly would cater for anyone's needs. The location was about a 2 minute walk from the lake, and this is an amazing place to go about 5am to see Hanoi wake up and utilise this area for a multitude of exercise activities!

10 Alison H.
Australia
22 mars 2015
Great staff, location & service
Location, staff and service
Right near Hoan Kiem Lake, plenty of places to eat nearby. Staff looked after us well and stored our bags for s few days. Would definitely recommend, comfortable rooms, friendly staff - great value for money.

9 Jungeun L.
South Korea
23 octobre 2014
very good
location is good, very close to tourist place. Hotel staffs were very kind and helpful.

8,7 Dale T.
Australia
27 octobre 2014
Lovely.
Staff, ambience and location.
Lovely hotel, friendly staff in a quiet part of town. Couldn't fault it. Would definetely stay there again.

7,7 Maria C.
Philippines
13 octobre 2014
Comfortable Hotel
Good location, clean room and friendly staffs
My over all stay in this hotel was very good except for one bad thing happened. When I checked-in, the receptionist gave my key. When I went to my room, I want to open it but the sensor cannot get thru. I tried for 2 times nd suddenly a man's voice from inside asked me what do I want. I was shocked but replied him that the receptionist gave me that room key....luckily, i door didn't get-thru otherwise we can never tell what will happen.

7,7 QIUHUA Y.
China
12 octobre 2014
ok to stay once
Staff,location
It's a convenient location for travellers. The room is just ok.

9,7 Manjunatha B.
Australia
18 octobre 2014
Good hotel to stay in Hanoi
Best Service, near lake, good location.
I stays for 2 days before heading to Ha Long bay cruise, best service from front desk, morning buffet restaurant, room cleaning staff and every one, good location, near lake, near to lot of restaurants, overall very good, sure I will stay again in my next visit.

4,7 KHOO M.
Malaysia
30 septembre 2014
Bad air con and also narrow road in front of hotel
Sad to say nothing that impress me here ! I travel at least on fortnightly basis and will always stay at different hotel even though at the same city. This is Hanoi at the end of their autumn and the weather is hot and also its humidity. The aircon is not functioning at for the whole 5 days I'm there and that the staff have to bring in one water cooling fan to my room. Only realised it on the next morning while breakfast that it has been on going for the past couple of wks from other occupants there who also need the fan in their room. Traffic is chaotic in Hanoi but this hotel is located at the corner of the road and it's a very narrow road that the moment yr taxi stop in front of the hotel, it just block the whole road. You'll feel the pressure from other car behind while you try to pay yr taxi fare.

8 binh N.
Sweden
02 octobre 2014
Only place to stay in Hanoi
Nice cosy place to rest and just walk out to the most exciting activities in Hanoi.
I love this place while in Hanoi. Always come back here.