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Tous les avis (120)

Voyageurs d'affaires (6)

Couples (40)

Voyageurs solitaires (41)

Familles & jeunes enfants (6)

Familles & enfants plus âgés (6)

Groupes (21)

Fantastique
8,2
selon 120 avis
État/propreté de l’hôtel
8,2
Equipements
4,0
Emplacement
8,9
Confort des chambres
8,3
Qualité du personnel
8,2
Rapport qualité-prix
8,4
Nourriture/restauration
7,1

9 Geoffrie K.
United States of America
16 janvier 2014
A nice small hotel with excellent staff
location and staff
This was a great hotel! The value was very good and the staff were extremely friendly and helpful. I was not feeling well during the first couple days of our stay and the staff did everything they could to make sure that I was comfortable and accommodated. This is one of the VERY FEW hotels that we will recommend from our 3 months in SE Asia, and we would definitely stay here again.

8 Chee L.
Malaysia
05 août 2013
Good Value, Comfortable, Better Room Service Pl?
Friendly, helpful, English speaking staff; Breakfast included; Fast, free Internet
Generally OK for the money. Staff was attentive, warm and genuinely welcoming. Location within easy reach of most local attractions was an advantage. On the downside: room service could do with some major improvement. Also, some fittings and facilities in room were either non-functional or poorly maintained (e.g. bathroom drain outlet clogged, causing flooding with each showering). Defects were highlighted on checkout. Given the large number of hotels in same price range in the same area, hotel will need to up their service level to win returning customers.

10 Robert M.
Australia
23 juillet 2013
Second stay, staff always helpful, great location
Staff, AC and location
They arranged pick and return to airport all went smoothly

7,7 Alexander K.
Australia
24 juin 2013
comfortable, good location
room upgrade, location, staff
We booked an executive room, but we were given a standard. When we pointed it out, we were given the family room which was very spacious. There was no fitness center, despite the description saying so, and the shared computers did not work well. Overall, a comfortable stay.

5,7 Eddie W.
Malaysia
01 mai 2013
short stay. nothing to shout.
shopping, old quarter, cheap
had a short stay at this hotel, due to its cheap price. located right at the centre of old quarter. decent city hotel. nothing to shout about. can shop and dine around old quarter. especially in the evening. plenty of tourist. must try "beer temple". good selection of international beer, decent price too.

9,3 Dave P.
United Kingdom
28 avril 2013
Nice hotel. good location but some problems
Location, breakfast, comfort
My flight into Hanoi was delayed by 2 hours I emailed the manager a few hours before I left but No Pick up when I arrived. the Tourism office were brilliant and phoned the hotel and a car arrived 1/2 hour later. I had been warned by a friend that there are a lot of copycat hotels and avoid the Cozy 1. The narrow lobby was too cozy for my liking and the signs said Hotel Cozy,so thought I'd been scammed. After looking at the room I could see it was Ok but I did not have a deluxe room with window view I expected. I was given a big family room. I was happy with that.

9,7 Peter T.
Australia
06 avril 2013
Comfortable and friendly
location, friendly staff, clean.
We found the Cozy Hotel staff very friendly and helpful, they responded to our emails very fast. They arranged a pick up for us on request.We stayed in the suite for one night ( upgraded) and it was huge.

7,7 Judith H.
Australia
07 avril 2013
Great location; easy access to Hanoi's night life
Location, location. location
The Cozy 2 Hotel was comfortable and had very easy access to shopping and night life. I was concerned, however, by one of the staff members who hovered even when asked not to. I also had issues when it was time to book out as I had earlier paid what seemed to be an excessive amount for one tour and then the hotel wanted to charge me even more. It was all satisfactorily finalised but check your bill. Apart from this, the hotel staff were very keen to please and the room was comfortable and clean.

7,7 Yeo T.
Singapore
18 mars 2013
Friendly Staffs plus Very Good Location
Friendly Staffs, Very Good Location & Comfortable room.

8 michael C.
United States of America
21 février 2013
Great hotel, no view.
Great shower, very comfortable.
we stayed here after being disappointed with other hotels in hanoi. the room is rey clean and has a great bathroom. i only wish it had a view as the windows look into an air shaft.