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Tous les avis (726)

Voyageurs d'affaires (73)

Couples (320)

Voyageurs solitaires (208)

Familles & jeunes enfants (19)

Familles & enfants plus âgés (22)

Groupes (84)

Fantastique
8,1
selon 726 avis
État/propreté de l’hôtel
8,2
Equipements
7,4
Emplacement
8,0
Confort des chambres
8,2
Qualité du personnel
8,4
Rapport qualité-prix
8,5
Nourriture/restauration
7,2

9,3 maharani P.
Indonesia
21 juillet 2015
More than my expectations
Clean room, good location, nice staff
I would love to recommend this hotel. We book deluxe twin bed plus extra bed for 3 persons and we got upgrade room to family room 1 double bed plus 1 single bed with a nice clean room. When we arrived the hotel the staff also welcomed us nicely and they explained what's the city attractions and restaurants. The location also quite near hoan kiem lake around 10 mins by walk to hoan kiem lake.

8 maharani P.
Indonesia
07 septembre 2015
Good hotel,
Cheap rate, clean room, friendly staff
It was great stay in this hotel. The staff was so friendly and helpful. Room was clean and rate is so cheap. I'm quite satisfied with their services.

6,7 Thi V.
Vietnam
07 juillet 2015
Not well prepared room
Lobby,
The room was too small, smells damp. The television was not good and the control didn't have battery. The safe box was able to grab away. The bathroom was little with the door not able to close. The hotel should care more about quality of the room than try to sell their tour.

9 chrisitne L.
Philippines
02 juillet 2015
Exceptional staff
Very friendly and accomodating staff, good location, clean
My friends and I were very pleased with our stay in Serenity Hotel 2. The staff were very helpful and accomodating, check-in was fast even though we arrived at 1am, very reasonable price for a room for 3. The location was also okay, with bars and cafes a short walk away.

10 Nicole F.
Australia
01 juillet 2015
A hotel that really goes that extra step
The breakfast menu was outstanding, very quick and lots of things to choose from. The hotel staff were very very friendly too.
Our stay at the hotel was outstanding! It's not often you find hotel staff that will truly go out of their way to make you feel at home and wanted. Our flight was delayed by 3 hours, so we arrived at the hotel at 4.30am. W called the hotel staff prior to arriving about this delay, and were told that this was no issue. They stayed up for us, letting us in at 4.30. We initially booked 2 rooms, though they upgraded us to 3 rooms for free so we weren't so cramped for space. Breakfast was outstanding! The menu was very large and had many things to choose from. The time for the food to come out to the table after ordering was extremely fast as well, and tasted amazing. Overall this hotel exceeded all of my expectations and I will definitely recommend it to anyone again.

6,7 shofiq A.
United Kingdom
12 juin 2015
Good location but not the cleanest
Location
First room was missing a blind so the light from the wall way kept me up. Next room was better but overall the hotel wasn't very clean. It's seen better days. It's ok if you want to party in Hanoi and just crash out.

9 Valerie L.
Malaysia
09 juin 2015
NIce clean hotel
Location, hospitality and cleanliness
Great. A little bit of confusion with the name at first. Instead of Hanoi Serenity Hotel 2, it was Rising Dragon Hotel. Very helpful staff and warm welcoming. Very happy with the services.

7,3 Wong J.
Hong Kong
25 mai 2015
Nice stay
Clean ,nice staff breakfast waiter is sad face
Prince is cheap good for stay a short time , the hotel no much taxi driver can found ! The reception is very nice , restaurant breakfast ok, but the waiter so sad face !will stay again. 😀😊

7,3 Tri M.
Vietnam
24 mai 2015
good staff, clean
location, room design, facilities
Tạm

8,7 Joanna L.
Canada
19 mai 2015
Overall good hotel and location
vietnamese breakfast, fast wifi, helpful reception desk
The Staff was helpful and accommodating. Their english was pretty good compared to other hotels we stayed in Vietnam. Breakfast is provided but I recommend you get the Vietnam noodle breakfast because their western breakfast is not that great (burnt egg and stale ham).