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Hilton Guam Resort & Spa

202 Hilton Road, Tumon Bay, Guam 96913 (voir la carte)

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Emplacement : Tumon Bay Nombre de chambres : 646

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Très bien

7,8

selon 518
avis

Rapport qualité-prix
7,7
Emplacement
7,4
Qualité du personnel
8,1
État/propreté de l’hôtel
7,9
Confort des chambres
8,2
Nourriture/restauration
7,3
Tous les avis (518)
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Soowon C. Couples South Korea, 21 août 2015
If you rent a car, this hotel will be the best.

Beach, view, clean room
9,7
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John R. Voyageurs solitaires United States of America, 16 août 2015
Good Service for English Speakers only..

Location, Food and Amenities
7
Upon arrival I checked into my room but found the room to be dirty. It was like it was skipped over for cleaning. I had to wait a day to get another room because none were available. The other issue is that they only had one person who spoke Korean and she worked the night shift. Considering that Guam is an International destination, one would presume that they have native speakers for different countries. Unfortunately, they did not so I don't see how they would consider themselves a 5 Star hotel. I have stayed a 5 Star hotels and they usually have several people who can speak other languages. This hotel is a big FAIL in that category.
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Jong W. Couples South Korea, 26 juillet 2015
Maybe it's typical Guam Hotel

Great view, Fantastic sea, well-trained staff
8,3
It maybe the common Guam style hotel. Clean but classical. But great ocean view. And really close to shopping center and Airport, restaurant. I know a lot of hotels in Guam are same condition. I'll give 4-stars of 5 to this Hilton Hotel.
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Bastian B. Couples Germany, 1 juillet 2015
Not 5 Star

People, service
5,3
Location of the hotel is ok, a bit off from the main strip with shopping and restaurants but easy to get to via shuttle. Food and beverage at the hotel is reasonably priced and the quality ok. Decent value for money. The hotel is very aged, needs a renovation urgently. The hardware is definitely not 5 star. Lots of rust, paint cracking, etc. A 3 star hotel in Thailand has better hardware than this Hilton. Sun loungers not comfortable, umbrellas can not be moved at the pool. Rooms ok but look like from 70's. on a positive note, overall the staff is very nice and friendly, especially front desk and also pool restaurant. The pool attendants and lifeguards however seem to be there more for their own fun and enjoyment than serving the guest, they are not very attentive, extremely casual and not attentive. If I went back to Guam I would try another hotel, no reason to go back to the Hilton.
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Khampannha K. Couples United States of America, 1 juin 2015
Staff was excellent! No beach front.

The staff was very attentive and helpful. Hotel was clean. Wifi in the lobby.
7,7
Our overall stay was good. Wifi in your room is extra charge. Brochure said Internet LAN cable provided, but when asked they don't have them. Hotel is old, but updated and room was clean. Location is somewhat secluded. Not in walking distance (15min) of much, but shuttles are available.
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Kin Y. Familles avec de jeunes enfants Hong Kong, 13 avril 2015
Pretty Good

Staff, cleanliness and location
7,7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Familles avec de jeunes enfants Hong Kong, 13 avril 2015
Pretty Good

Staff, cleanliness and location
7,7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Familles avec de jeunes enfants Hong Kong, 13 avril 2015
Pretty Good

Staff, cleanliness and location
7,7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
Signaler cet avis
Kin Y. Familles avec de jeunes enfants Hong Kong, 13 avril 2015
Pretty Good

Staff, cleanliness and location
7,7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Mary D. Familles avec de jeunes enfants United States of America, 11 avril 2015
Has potential

View, Location, Friendly Front desk staff
8
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