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Fantastique



selon 2521 avis
  • État/propreté de l’hôtel 8,6
  • Équipements 8,2
  • Emplacement 8,8
  • Confort des chambres 8,5
  • Qualité du personnel 8,4
  • Rapport qualité-prix 7,7
  • Nourriture/restauration 7,5
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Joon W., Singapour
Familles & enfants plus âgés
Séjour de 6 nuits en août 2016
Excellent choice
The hotel is conveniently located in Shinjuku. We could get to places of interest easily. There are day tours out of the hotel, shuttle buses to Disney and shuttle buses to Narita airport. Service was exemplary. I was particularly impressed with Iwao, a staff serving at the guest relations customer. She assisted me with my various requests with utmost politeness. I also tried the teppanyaki restaurant on the 7th floor of the main tower. The experience was phenomenal even as the price was steep. Will definitely stay at the hotel again. One point for improvement: The lifts at the South Tower were overcrowded and rather slow.
Avis déposé le 20 août 2016

yang Z., Australie
Couples
Séjour de 4 nuits en août 2016
food
bad breakfast
Avis déposé le 19 août 2016

Poh C., Malaisie
Familles & jeunes enfants
Séjour de 3 nuits en août 2016
Very helpful people
For 1st time travel to Tokyo, this hotel is easy to reach by express bus direct from airport to the lobby of the hotel. They are very helpful and speaks English. Even giving you all the information of taking trains and changing station to station, very detail. Rooms are spacious and walking distance to food streets. The only down part is you need to pay to use the swimming pool after 3pm. My wife and I don't swim, just our daughter. But we still need to pay 4000 yen just to accompany our young kid to the swimming pool. It should be free for hotel guest. And the pool only open at 9am, which most of the guest already went out for sight seeing or tour. Overall experience is nice except the pool..
Avis déposé le 18 août 2016

Mouna Y., Espagne
Familles & jeunes enfants
Séjour de 5 nuits en août 2016
Rude staff with poor English. Restaurants has very limited varietis of food. Breakfast is not 3* hotel.
Avis déposé le 13 août 2016

Tammarika T., Australie
Familles & jeunes enfants
Séjour de 4 nuits en août 2016
Not value for money
Only thing going for this hotel is the location (however many other choices in close proximity). Room rate very expensive for what it is, they charge for everything in addition, including exorbitant price to use the pool (2000JPY per person per use), I have not stayed anywhere in the world that charge you as a guest to use the hotel pool and at such a high cost. Service is also poor for a 5 star. Skip this hotel, there is better valued options.
Avis déposé le 11 août 2016

Norminda C., Philippines
Familles & enfants plus âgés
Séjour de 2 nuits en août 2016
Good location
Wifi is not accessible in our rooms.
Avis déposé le 11 août 2016

Handy P., Indonésie
Familles & jeunes enfants
Séjour de 3 nuits en juillet 2016
Nice 5 star hotel at shinjuku
This hotel is very good. The location is amazing, the room is big and very clean. Delicious breakfast. Very near to shinjuku st. The best 5 stars hotel i ever stay in tokyo.
Avis déposé le 09 août 2016

Tick C., Hong Kong
Familles & enfants plus âgés
Séjour de 3 nuits en juillet 2016
Great stay here
Good location, big rooms, big hotels. So convenient.
Avis déposé le 03 août 2016

Nasha J., Thaïlande
Voyageurs solitaires
Séjour de 2 nuits en juillet 2016
promising choice
not bad after all
Avis déposé le 02 août 2016

Suthasinee A., Thaïlande
Familles & jeunes enfants
Séjour de 2 nuits en décembre 2015
good location
Nice staff, location and foods.
Avis déposé le 01 août 2016