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Maritim proArte Hotel Berlin

Friedrichstrasse 151, Mitte, Berlin, Allemagne 10117 (voir la carte)

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Emplacement : Mitte Nombre de chambres : 403

Avis récents

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Bien

7,4

selon 76 avis

dont 4 en français

Rapport qualité-prix
7,1
Emplacement
8,7
Qualité du personnel
7,3
État/propreté de l’hôtel
7,8
Confort des chambres
7,2
Nourriture/restauration
6,4
Tous les avis (76)
Trier par :
Michael A. Couples France, 7 août 2015
Berlin 6,7/08

Emplacement, piscine,
8,3
Très bien , l'accueil n'est pas toujours très sympa selon les interlocuteurs
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Dominique M. Voyageurs d'affaires France, 28 octobre 2014
bel hotel centre ville

bien situé, confortable et calme. Attention au petit-déj, un peu cher
7
bel hotel décoré de tableaux d'art moderne. C'est son seul charme. Hotel pour hommes d'affaire et groupes de touristes. Attention, le petit déjeuner au "champagne" ne s'impose pas.
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Michele B. Voyageurs d'affaires France, 11 juillet 2014
il s'agissait d'un sejour professionnel

emplacement, propreté, wifi gratuit
6,3
Le séjour s'est bien déroulé, par contre le confort dans les chambres est sommaire télé archaïques , pas de bouilloire , shampoing et gel douche offerts avec parcimonie ,
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Bernard C. Couples France, 6 juillet 2014
TRES BON SEJOUR

BON RAPPORT QUALITE PRIX
9,7
EXCELLENT
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Cesar F. Couples United States of America, 28 septembre 2015
Poor Customer Service

1. Location 2. Tourist Luggage Holding upon checkout 3. Allowed early check-in
5,3
It was an average experience. Location was adequate since we were doing the marathon. Rooms were average with very minimal ameneties - tube tv, no coffee maker, literally two towels, no microwave, and only one pillow. Entry into the rooms set off a very abnoxius buzzing. All of it was expected since it IS Europe. Lobby was nicer than the actual rooms. What made the overall experience very poor was the customer service - it was beyond unacceptable. The front desk staff was extremely awkward and uninviting. Every time we asked the simplest question, they seemed bothered that we asked. One person of note, "Marie," was the worst of all. Her nonverbals said "I don't want to help you" and she showed zero enthusiasm to assist. When we first approached the desk, there was no one waiting, yet the two customer service reps spent 5 minutes doing clerical work before acknowledging us. We have never felt so unwelcomed. As frequent travelers we try to be understanding to all hotel situation and struggles, but the one thing they can 100% control - customer service - is the deciding factor to us choosing a specific hotel chain again. For that sole reason, we will never stay at a Miriam again. The attitude of the staff is a reflection of management and the overall dedication of the hiring the right people. We've stayed in lesser quality hotels but will continue to stay because the staff was prompt, professional, enthusiastic, warm, and helpful. NOT the case at this hotel.
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Yumi K. Voyageurs d'affaires Japan, 7 septembre 2015
Convenient hotel

location, location and location
7
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Samuel C. Voyageurs solitaires Israel, 6 septembre 2015
Fine visit

Location, comfort, valu6
9,3
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Susan L. Groupes United Kingdom, 17 août 2015
Superb hotel with excellent facilities and efficie

Location, staff, appointment of room
9,7
Excellent
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Shannon T. Familles & enfants plus âgés Singapore, 27 juillet 2015
Conveniently located and a comfortable stay

The room was cosy and has the basic amenities to make the stay are comfortable one. Staff were friendly and check-in and out was smooth. Location is a definite plus!
8,7
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Liliana C. Couples Romania, 20 juillet 2015
hidden costs

position, personnel
3,7
The report price/quality not sustained, parking cost much too high and not mentioned in the presentation, breakfast too expensive. All in one, with the same money we could stay in a much better hotel of real 4 stars.
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