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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Centre, Surabaya, Indonésie (voir la carte)

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Mercure Surabaya Hotel Surabaya - Intérieur de l’hôtel Mercure Surabaya Hotel Surabaya - Extérieur de l’hôtel Mercure Surabaya Hotel Surabaya - Chambre Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Salle de réunion Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Chambre Mercure Surabaya Hotel Surabaya - Chambre Mercure Surabaya Hotel Surabaya - Salle de fitness Mercure Surabaya Hotel Surabaya - Chambre
Emplacement : Surabaya Centre Nombre de chambres : 125
Wi-Fi gratuit

Avis récents

Choisissez le type de voyageur

 

Très bien

7,8

selon 1098 avis

Rapport qualité-prix
7,6
Emplacement
8,0
Qualité du personnel
7,9
État/propreté de l’hôtel
8,0
Confort des chambres
7,9
Nourriture/restauration
7,2
Tous les avis (1098)
Trier par :
Roger B. Voyageurs d'affaires France, 30 septembre 2012
Hotel sympathique en centre ville

on trouve de bons plats occidentaux au restaurant
8
Les chambres sont propres, relativement spacieuses, et ont ete renovees recemment. Demander une chambre au calme qui ne donne pas sur la route. La piscine est agreablement situee au calme dans la cour arriere de l'hotel. L'hotel possede aussi un spa avec des masseuses formees et competentes. Bon choix pour un voyage d affaires.
Conseil de voyage: Eviter le restaurant japonais
Anna Y. Familles avec enfants plus âgés Indonesia, 22 mars 2015
everything is great except for the front desk staf

location, comfort, wifi
7,3
We booked many rooms (2 room. From agoda and 3 others from packages) because it was my sister wedding day. the first day, everything done quite well. The 2nd day,after the holy matrimoni,we need to retouch our make up but 2 rooms that we booked from agoda were not ready. front desk kept telling us to wait from 12 to 2.30pm. I have to call many times to front desk, explain the situation many times bcoz they seems didnt understand or didnt care that the delay could ruin our busy schedules because that was a wedding day... quite big wedding ceremony, thats why we chose mercure. Because the rooms for make up couldnt ready for 2 hours,then we had no choice except to open the honeymoon suite room for preparation. the result, the room that was prepared for honeymoon became so dirty... lots of people came and go, they use the bathrooms, the bed, etc.... front desk staffs (a woman) said that we had to wait because we booked online... A stupid reason,no apologize from them... i have travelling almost around the world,always book my hotels via agoda,never have problems like this.... in my own country... What a pity...
Anton P. Voyageurs solitaires Indonesia, 21 mars 2015
Standard hotel

Average hotel
6,3
Average stay
Herman S. Couples Indonesia, 10 février 2015
Nice Hotel, friendly staff

Nice and comfortable room, friendly staff, nice breakfast
7,7
Elisa S. Familles avec enfants plus âgés Indonesia, 3 février 2015
Comfortable stay

Location, staff, cleanliness
8,3
Its our third stay in this hotel. The service was better this time. The room is as good as before so it seems that every room is maintain to a certain standard.
Yuni H. Familles avec de jeunes enfants Indonesia, 2 février 2015
Value for money hotels

Room, ambience
9,3
I can say the ambience in room and corridor was so good. As they do renovation, hmm i cant say it is clean. And the staff reception, not too great since i visited 1st time. Need to wait room (even i mentioned early check in). This is my 8th times stayed there. But i cant meet same staff in reception. So they cant treat me as loyal guest. Well, later should be better with renovate room. (Dont mark up the price or guest will choose beautifull cheap boutique hotel around surabaya)
Felix B. Couples Indonesia, 24 janvier 2015
Good stay

Clean, comfort, good service
8
Elisa S. Familles avec enfants plus âgés Indonesia, 22 janvier 2015
Amazing stay

Location, staff, ambience
7,7
It was a decent stay. The location is strategically located in the center of the city. The room was okay though seems a bit old.
Kim L. Voyageurs d'affaires Singapore, 22 janvier 2015
compliments

convenient pick-up and drop-off
6,3
Pleasant.
William C. Voyageurs d'affaires Singapore, 15 janvier 2015
nothing

nothing
8
nothing

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