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Alain F.
Couples
Spain,
7 juin 2011
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Hotel charmant service avec le sourire
9,7
Hotel tres agreable, personnel califie, buffet du petit dejeuner tres complet. Enchantes.
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Christine P.
Couples
Belgium,
22 mai 2011
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hotel style 1930, chic et charmant
Accueil, jardin et piscine, petit déjeûner royal
8,3
Dans la ville de Surabaya, Indonésie, la vie est dense, le trafic chargé. L'hotel est conne un grand oasis de calme. Notre chambre confortable, climatisée, calme était située dans la partie ancienne de l'hotel et tournée vers le beau jardin. Matin et soir j'ai profité de la piscine.
J'ai bien aimé le style colonial, art nouveau du hall d'entrée, du restaurant et de notre chambre.
Magnifique buffet de petit-déjeûner aux choix : asiatique ou continental, riz, plats de viandes en sauce, viennoiseries, fruits et gateaux, etc.
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Helene B.
Voyageurs solitaires
France,
7 mai 2011
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Novotel: ce qu'on attend d'un hôtel standardisé
le service, la nourriture
8,3
Séjour agréable au Novotel. Les standards de la marque Novotel sont totalement respectés. La nourriture est succulente. Le personnel est à votre écoute et vous satisfera dans tous les cas!
L'emplacement de l'hôtel par contre, ce n'est pas vraiment l'idéal. Il donne sur une route, si vous voulez vous rendre en ville, vous aurez besoin d'un taxi.
A l'arrière de l'hôtel, ligne de chemin de fer, mais très peu de trains donc le bruit n'est pas dérangeant.
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Muhammad B.
Voyageurs solitaires
Indonesia,
26 février 2014
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one of the best resort
beautifully and fairly ellegance room set up, perfect garden, and awesome landscspe
7,7
i would say that novotel sby one of the best resort i have ever stay. that was the reason why i always choose accor hotels. friendly staff. dining was bit boring, needs more improvement for the detail of the interior at the restaurant, very heavy furniture. food was good. as wel as the lobby need more beautifully set up it kinds like old fashion which is novotel need to replaced with the very new designed. but again, that was lovely staying even one night only, for sure i would come back to novotel sby during my staying at sby and loking forward to see what yhe management should improved especially fir the interior designed.
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Tini I.
Voyageurs d'affaires
Singapore,
14 février 2014
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Great room value for money ,staffs great
8
Great feel like home ,staff keep remind you the safety went you out of the hotel,service always wt smile thumb up
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Maykel G.
Familles avec de jeunes enfants
Indonesia,
9 février 2014
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the apartment of novotel surabaya was old. you can smell the disgusting stinks from the bath tub all over the place.. kitchen area was poorly maintained. rust are everywhere. you can hear loud noise of train behind the apartment eventhough the windows already sealed. not good for families with younger children. #i am staying with 6 months old.
as i try to amend the booking, they stay it was not possible.. as they have large group coming. but after i complaint, then they say the room is available. but too bad, we opt to move elsewhere within our 4 hours in the apartment. lift lobby was dark and he elevator is old. creepy.
breakfast are good. not disappointing. good job on varieties food selections
not recommended. opt for hotel rooms instead.
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Andre T.
Couples
Indonesia,
9 février 2014
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good recommendation
clean room, nice view, friendly staff
9
I booked this hotel for my wedding day....over all this hotel is very recommended
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Samuel K.
Voyageurs d'affaires
Indonesia,
8 février 2014
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spacious Room Size, Centrally located
clean room, nice view, friendly staff
7,7
The apartment block is quite near to the train tracks ,You can hear loud noise of train behind the apartment even though all the windows and door already close.
House keeping service is very long .
I borrow an hair dryer but they give a broken hair dryer with the switch on off was just tape at the holder and is very danger with open cable solder (crazy not safety)
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Liew S.
Couples
Singapore,
3 février 2014
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good place , quite and the staff was nice .
good garden , big room , nic staff
6,7
good place , quite and the staff was nice . room comfortable
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Tamara B.
Voyageurs d'affaires
Indonesia,
28 janvier 2014
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its nice for family vacation
good landscape, friendly staff, spacious room
7
its a nice hotel, great landscape, and a very very very friendly staff, this 3 reasons will make me repeat my stay there. but they're lacking some important items such as, no shower cap, no, bathrobe, no lotion, and lacking variety on their menu. despite that, every things good.
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