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Fantastique



selon 752 avis
  • État/propreté de l’hôtel 8,2
  • Équipements 7,1
  • Emplacement 8,0
  • Confort des chambres 8,2
  • Qualité du personnel 8,4
  • Rapport qualité-prix 8,4
  • Nourriture/restauration 7,2

Leah R., États-Unis
Voyageurs solitaires
Séjour de 1 nuit en août 2014
Best bang for your buck in Hanoi!
staff, location, cleanliness
AMAZING! It was so refreshing staying at this hotel. I had arranged an airport pickup which arrived on-time. Then when I arrived at the hotel, I was greeted with fresh coffee or tea. They sat me down to do the paperwork while they sent someone up to make sure the room was nice and cool by the time I got up there. The staff spoke perfect english and they give you a map of the city and even tell you of where some good places to eat are. I had a friend I was meeting in Hanoi and even as a local she agreed with their recommendations. The only downside would be that you have to buy the water from the hotel (it's not complimentary), but it's only a $1 for a big bottle and given the condition of some of the other hotels I've stayed in, that is a VERY small price to pay. I enjoyed my stay so much that I booked another 3 nights at this hotel when I got back from Sapa. The location is great. Very close to everything and very walkable. I prefer to be near the nightlife but not so close that I can hear everything and not sleep. So, there are no pubs on this street, but down the street or around the corner we found more than enough places to toss back a few bevvies. I absolutely recommend this place.
Avis déposé le 10 septembre 2014

Michael J., États-Unis
Couples
Séjour de 1 nuit en août 2014
Great location in the old quarter!
Price, Free breakfast, free 24hour tea and coffee
We enjoyed our first night so much, we decided to stay for another. The rooms, while a bit small, are very clean and the aircon runs very cold. The free breakfast menu has many choices and is delicious. Only downside was they did sell their tour services pretty hard, even though I expressed that I already made plans. If this helps drive down the room price, I am all for it!
Avis déposé le 06 septembre 2014

Michael J., États-Unis
Couples
Séjour de 1 nuit en août 2014
Very clean rooms in central location
Room rate, clean, location
Great stay here! They were very welcoming every time we entered the hotel. The room is very clean and equipped with a fridge. Room service food was a little expensive, so we chose to eat out at one of the many delicious restaurants nearby. I would stay here again!
Avis déposé le 06 septembre 2014

ivy L., Philippines
Groupes
Séjour de 1 nuit en septembre 2014
awesome
the food was normal but the cleanliness and excellent service made me to extend one more night in this hotel.
My stay was perfect, the staffs were very warmed and friendly to their customers. They allowed me to check in early. They gave me the same rate for another night with the cost of 12 usd. Our room was very clean.
Avis déposé le 04 septembre 2014

Claire L., Australie
Voyageurs solitaires
Séjour de 3 nuits en août 2014
Comfortable and clean
service cleanliness and location
It was all I needed
Avis déposé le 03 septembre 2014

Kim T., Vietnam
Voyageurs d'affaires
Séjour de 3 nuits en mars 2014
Hanoi Serenity Hotel 2
good
good
Avis déposé le 25 août 2014

Kirsten M., Allemagne
Familles & enfants plus âgés
Séjour de 1 nuit en août 2014
Okay but not fabulous
Friendly staff, good restaurant request, lift
It was okay, especially for the price, but the rooms have no outside windows
Avis déposé le 15 août 2014

Thi N., Vietnam
Voyageurs d'affaires
Séjour de 1 nuit en juillet 2014
Centrally location. Good price
Centrally location. Good price.
Avis déposé le 22 juillet 2014

Grace B., Royaume-Uni
Voyageurs d'affaires
Séjour de 3 nuits en avril 2014
Excellent as always
size of room, location, staff
Avis déposé le 14 juillet 2014

Graeme T., Royaume-Uni
Couples
Séjour de 3 nuits en mai 2014
Excellent base for Hanoi
Location, wonderful staff, spacious rooms
Stayed at this hotel in 2011 & returned in 2014 - this says it all. Great location for visiting Hanoi. staff were great, good breakfast & would highly recommend for any traveller.
Avis déposé le 27 juin 2014