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2015
Fantastique 8,5
selon 2581 avis

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Fantastique



selon 2581 avis
  • État/propreté de l’hôtel 8,7
  • Emplacement 8,2
  • Confort des chambres 8,7
  • Qualité du personnel 8,7
  • Rapport qualité-prix 8,7
  • Nourriture/restauration 7,8
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Oliver G.
Nouvelle-Zélande
13 août 2013
A great affordable option
Clean, good location, affordable
We stayed in the Rising Dragon as we knew we were just going to be there in the evening - we had busy days planned. The hotel was great for this. The rooms were small but perfectly appointed, the staff were friendly and the location was great. I think we paid $45 a night per room. I would however say that you should probably be on very comfortable terms with the person you are staying with as the bathrooms are very much part of the main bedroom.

Yip M.
Singapour
12 août 2013
no frills
clean, large rooms, staff speaks english

Peiling L.
Singapour
12 août 2013
Overall a nice hotel but had bad experience
Great breakfast, clean room but had a bad experience with the hotel
Overall the hotel is clean, quite comfortable and the breakfast is good. For the price of the hotel, it is absolutely very value for money. However, I wasn't that pleased with the way the hotel treated every customer. We booked a trip to Halong Bay but it was cancelled due to a storm. We wanted to extend another day but they told us the hotel is fully booked. So we had to find another hotel at the very last minute. That is fine as we understand they can't vacant a room for us at the very last minute. However, we've a booking with them the next day through agoda and when we arrived to check in the next day, they told us the hotel was fully booked because many customers extended their stay due to the Halong Bay storm and wanted to transfer us to their sister hotel (Rising Dragon Haven) which they claimed were better. But it wasn't better. The customer service for Rising Dragon Haven is very bad. They provided just one big towel and when we requested for one more big towel and 2 small towels, they forgot about our request. When we asked again, they brought 2 big towels. The hot water was unavailable halfway through my shower and it was super cold. And the room is not sound proof so you can hear all your neighbours' conversation through out the day/night. The breakfast was pathetic as well. And its location is very far away from the centre of Old Quarter. So yes, the management of Rising Dragon Palace is bad. I feel they do not treat all customers the same and I think they've no right to simply put us (with booking) to another hotel. That is very unprofessional. lastly, Rising Dragon Palace is located very near to the train station so be prepared to listen to the train at the night or early morning.

Colin S.
Royaume-Uni
12 août 2013
Good location and attentive staff
Receptionist Linh, location and food
First impression was very favourable. Receptionist Linh took time out to explain the hotel facilities and the nearby tourist attractions. Very helpful and attentive. Food was quite good and location very convenient. Spa was mixed - one therapist was fine but another was very bad. However the hotel were keen to make amends and this exemplified their customer friendly approach.

Hoai D.
Vietnam
12 août 2013
Good location
friendly staff, good location and value for money

Andri K.
Afrique du Sud
11 août 2013
The staff were exceptionally helpful and friendly.
Location, staff
The staff were incredibly helpful. We had booked a cruise and had to postpone due to bad weather, and a lady that worked at the front desk, Sinh, went out of her way to assist us and even gave us an upgrade to a family room seeing as we were three people traveling together.

Neil B.
Royaume-Uni
11 août 2013
Pleasantly surprised
Very centrally located, very nice room and friendly helpful stak=ff
First time visitor to Han Oi. Interesting place and like many Asian cities, you're not quite sure what to expect. The place leans very heavily on the influence of the French. The hotel is on the doorstep of the market area where you can find excellent bargains, especially if you have a local to help with the negotiation. The hotel was also a very nice surprise. Booked late solely on the review score on Agoda and well worth every point. A large, clean room, very quiet. As in all Vietnam cities, keep your eyes on the cars. the mopeds will miss you providing your keep moving.

ANDRE B.
France
09 août 2013
very, very wet
most of the people are friendly
I did not like the room with only a very small window and no lift to the last flour

Ken T.
Australie
08 août 2013
excellent customer service
great customer service, extremely pleasant staff, customer service
I cannot over emphasize how great the customer service was. They were always smiling and asking you how things are, although sometimes, dead tired as we were after the tours, we gave no reply. Anyway, rooms were clean and everything was good. Just that i thought the food needs improvement, it was not very good and half the time the staff did no understand what we wanted, smiling as they were.

Heather H.
Philippines
08 août 2013
Great Staff
Staff, food, and price