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Exceptionnel 9,2
selon 135 avis

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Exceptionnel



selon 135 avis
  • État/propreté de l’hôtel 9,7
  • Equipements 8,4
  • Emplacement 8,6
  • Confort des chambres 9,6
  • Qualité du personnel 9,4
  • Rapport qualité-prix 8,7
  • Nourriture/restauration 8,9

10 Sascha F.
Allemagne
14 avril 2016
Absolutely great experience
The hospitality and friendliness of the hotel staff was absolutely amazing. Set a new benchmark for me!

10 Donna N.
États-Unis
06 avril 2016
Perfect
This is the best place to stay in New Delhi!!! I've stayed at all the top hotels and this is the best. The gardens were beautiful this time of year, April 3rd.

6,8 Saleh A.
Arabie Saoudite
19 mars 2016
Mistreatment
We were told upon arrival that the hotel was fully booked (our stay was prepaid already) and they will transfer us to a hotel of similar statuter and similar level of lexury (the Grand). I believed them at first, then I realized the hotel they were going to transfer us to was cheaper, less luxurious and received much lower ranking. To add insult to injury, a guy walked in an hour after we did and they checked him in. After too much of a fuss and 4 hours later (at 2am) a room magically appeared (the main reason was that there was another lady checking in and they found her a room and they knew we would make a huge scene in the lobby). The staff clearly discriminates against families and certain nationalities. I would have not believed it if it did not happy before my eyes. Never staying there again.

10 shyam A.
Inde
27 février 2016
best deal best hotel
good staff, good location
i like very much leela palace property. good location. very good staff.clean lobby, clean room and room sevice very good.

4,8 Panchali C.
Royaume-Uni
10 février 2016
Sumptuous surrounding with poorly trained staff
Extremely poorly trained staff are the real disappointment at this beautiful hotel. A hotel of this stature should really put customer service first.

10 Sally S.
États-Unis
02 février 2016
Five star experience. Every detail and need met. F
Service

9,7 sankar M.
Australie
26 janvier 2016
A beautiful hotel
interior design, food, location
We had a lovely time at the Leela Palace Hotel. The hotel is really beautiful, a truly luxurious place to stay. Breakfast/restaurants/room service were all exceptional. The gym facilities were terrific. Staff were friendly and helpful (some staff at breakfast were not 100% on top of things, but a minor complaint overall). We stayed for our honeymoon and the staff surprised us with a congratulatory cake, which was very kind of them. We would definitely recommend this hotel.

9,3 Simone G.
Australie
11 janvier 2016
Like coming home
The staff were excellent, particularly Arif and Sheree, the rooms were beautiful and the hotel itself was stunning
We stayed at the Leela 3 times throughout our trip, and it was excellent on every occasion. We unfortunately all got sick during our travels, and the hotel staff (particularly Sheree) couldn't do enough to assist us, even arranging a doctor and prescription medicine late at night for our children. Each time we returned, it felt like coming home. We were well taken care of!

9,3 Rob B.
Royaume-Uni
04 janvier 2016
Great hotel - shame about late night party noise
Location, food, service
Fabulous, except that on Sat night they had a party with loud live music until 12.30 am. Despite being on 5th floor it kept us awake. Boom, boom, shake the room.

6 Daljinder K.
Canada
03 janvier 2016
Overated
The room for the price they should be