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Fragrance Hotel - Riverside

20 Hong Kong Street, Clarke Quay / Riverside, Singapore 059663 (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 101

Recent customer reviews

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Good

7.2

based on
3809 reviews

Value for Money
6.9
Location
8.7
Staff Performance
6.9
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.2
Food/Dining
5.8
All reviews (3809)
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Cyril V. Couples Philippines, June 29, 2014
Perfect

Location, comfort, location
7.7
The location is great. Just 5 mins walk from the best nightlife area of singapore. 10 min walk to chinatown and the MRT is just across the street.
Arif W. Families with young children Indonesia, June 29, 2014
Expensive hotel with poor service

Strategic Location
4.7
Very poor customer service, we already mentioned when booking through agoda that we prefer Queen Size Bed, but apparently no staff pay attention into the detail of booking. The staff just apologized that the queen size room not available anymore, The most ironic thing at almost the same time there are also 2 people who check-in only like 3 minutes apart and they are given queen size bed while they actually prefer a separate single bed. What a total joke! The room also smell funny, a kind of smell if you wash and not dry the bed sheet properly. I know it is a city hotel. At least I expect better attention to customer need. Never again stay at this hotel and avoid at all cost!
Seol A. Families with older children South Korea, June 28, 2014
So small room no window

Close to mrt
6
Room is sooooooooo small, no spare to open bag, but clean
Charisse H. Families with young children Philippines, June 27, 2014
Good enough

Room, staff and location
7.7
Shirley W. Groups Australia, June 27, 2014
Central, modern & simple

The location was a short 2 minute walk to Clarke Quay & 1 minute to the closest mall & MRT station. The hotel was new & clean in appearance
7
Staying 1 or 2 nights would be fine at this hotel but not much longer. It is clean, modern & in a great location, however the rooms & bathroom are quite small. Staying in a family room for 3 adults was a little cramped with barely enough room for 2 large & 1 small suitcase. The bathroom was tiny and the shower didn't have a glass/curtain divider, thus splashing water onto the toilet & floor.
Kevin C. Business travelers Malaysia, June 27, 2014
Clean, cheap, fast service

Location, Area , Nightlife
6.7
Location is great. Just 5 mins walk from the best nightlife area of singapore. 10 min walk to chinatown and the MRT is just across the street.
Pak H. Couples United Kingdom, June 27, 2014
Crap hotel

Location,
3.3
No window, like a box, floor always wet, humidifier water tray full at midnight and alarm sound work us up. No ice box, can't freeze our purchase. No toilet paper and tussle paper but the house keeping didn't notice, need to inform front desk. No slipper supply, but saw a full bag of slippers at house keeper trolley. Never recommend to others except enemy.
Regina K. Couples Malaysia, June 27, 2014
Clean, Comfortable although the space are small.

Cleanliness was my priority upon deciding on my selection of stay to make sure I sleep and rest well.Fragrance Riverside have it& it is GREAT!Executive room are small but that isn't the problem to me
5.7
Good and comfortable except not so good breakfast but able to improve ok?
Sergey U. Couples Russia, June 27, 2014
The right place in the center

Clean rooms, location, fast helpfull and friendly staff
9.3
The best place to stay near the center of Singapore. You can find the Central food court with affordable prices just opposite the hotel. The river is just 5 minutes walk. The Merlion just 15 minutes walk. The room is slightly bigger than the box from TV. Do you need more for 3 days holiday?)
Peter M. Business travelers Australia, June 26, 2014
Convenient Hotel

Clean room, quiet location, good value for the location
4.7
A bit disappointed very small room, and no safety box, good for a short stay

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Customer Reviews - Fragrance Hotel - Riverside, Singapore

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