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Fragrance Hotel - Riverside

20 Hong Kong Street, Clarke Quay / Riverside, Singapore 059663 (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 101

Recent customer reviews

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Good

7.2

based on
3309 reviews

Value for Money
6.9
Location
8.7
Staff Performance
6.8
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.2
Food/Dining
5.8
All reviews (3309)
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Siew S. Groups Malaysia, July 6, 2014
Poor service. Poor accommodation.

Close shopping mall.
3.7
My room all wet. Totally cannot rest. Bed is wet too.
Pei C. Couples Malaysia, July 6, 2014
not really a good place

near to a 7-11, near to the mrt station, easy to find foods nearby.
5.3
The hotel bed has a tiny bookworm bugs alike and we requested for a new blanket and they cant provide us any. The heater is not hot sometimes. High humidity in the room. Took around an hour for them to send someone to check the tv remote.
David T. Business travelers Malaysia, July 4, 2014
Room extremly small.

Centrally located. Easy access to MRT.
7
Nice.
Tony F. Groups Australia, July 3, 2014
Hotel poor small rooms things not working

Good location central to shops & MRT train.Easy to travel about from.Markets and food places close.
4.7
Poor Cleanliness. Blocked sink. TV remote missing. Small room with no window for light.
Vodka C. Groups Singapore, July 2, 2014
Simple set up but abit small for the rooms

Reasonable price, central and friendly staff
8.7
Flora C. Groups Malaysia, July 1, 2014
Great to stay

Friendly & helpful staffs, comfortable bed & tiny room. Clear direction was given by th hotel staffs the time we seek for help. Hotel is very near to food centers & easily access to mrt.
5.3
We had a pleasant stay, staff was helpful & friendly.
Thu L. Couples Vietnam, June 30, 2014
Clean, neat, fast service

Close to nightlife, close to MRT, close to the city and attractive locations
7.3
Cyril V. Groups Philippines, June 29, 2014
Perfect

Location, comfort, location
7.7
The location is great. Just 5 mins walk from the best nightlife area of singapore. 10 min walk to chinatown and the MRT is just across the street.
Arif W. Families with young children Indonesia, June 29, 2014
Expensive hotel with poor service

Strategic Location
4.7
Very poor customer service, we already mentioned when booking through agoda that we prefer Queen Size Bed, but apparently no staff pay attention into the detail of booking. The staff just apologized that the queen size room not available anymore, The most ironic thing at almost the same time there are also 2 people who check-in only like 3 minutes apart and they are given queen size bed while they actually prefer a separate single bed. What a total joke! The room also smell funny, a kind of smell if you wash and not dry the bed sheet properly. I know it is a city hotel. At least I expect better attention to customer need. Never again stay at this hotel and avoid at all cost!
Seol A. Groups South Korea, June 28, 2014
So small room no window

Close to mrt
6
Room is sooooooooo small, no spare to open bag, but clean

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Customer Reviews - Fragrance Hotel - Riverside, Singapore

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