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Fragrance Hotel - Sapphire

No. 3, Lorong 10 Geylang, Geylang, Singapore 399037 (Show on map)

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Area: Geylang Number of Rooms: 50

Recent customer reviews

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Good

7.1

based on
2600 reviews

Value for Money
7.7
Location
6.9
Staff Performance
7.2
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.2
Food/Dining
5.9
All reviews (2600)
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Edgar K. Couples United States of America, August 16, 2014
Daytime female receptionist is unpleasant.

-
6.3
10 minute walk from subway. If you're sensitive about having your children exposed, then you might wan to shy away from this place. So, when we got to this hotel I hadn't slept for the better part of 2 days. When I got there at around 9am, I did expect that the receptionist might tell me that check-in is not until 2ish. I also expected that there would be an option for an early check-in. I would've been more than happy to pay that. Rather, the receptionist quite bluntly told me, "Check-in isn't until 3 o clock so you can leave your bags here and come back." I thought to myself, "Wait 6 hours?" I decided to wait it out in the lobby as I was in no condition to be out and about and needed rest. As I waited in the lobby I saw about 3 people check out shortly after she told me to come back at 3. I expected after some time she would give me the option to pay for early check in. Nope... Even after the housekeeping told her that 2 rooms were cleaned and available, she still let me sit there curled up in front of her on a tiny little chair. I was upset, but too tired to say anything. Finally, she did let us go in early after I wanted for the better part of 2-3 hours in the lobby sleeping. Just to be clear, this was 9am on Thursday, August 14th. Now, the night time receptionist, who I believe had a Filipino accent was EXTREMELY pleasant. I saw her working her butt off with 6-8 customers in the lobby all hollering at her, but she stayed smiling, confirming her empathy for her tired customers. She was extremely calm, collected, and polite to every person even though it was absolute chaos. She should be the manager of that place if she isn't already.
Juliana M. Families with young children Singapore, August 9, 2014
value for $$

good attentive staff, worth the money
8
room is clean, attentive staff
Abdul H. Families with young children Indonesia, August 2, 2014
average hotel

close to food centre, close to bus stop, good aircon
5.7
it was just an average hotel, nothing special . The main concern was the room was not very clean and got many ants on the table, and also far enough from MRT Station.
Susie A. Families with young children Indonesia, August 1, 2014
Good for transit

food n location strategis
6.7
just fine
Wilfredo L. Couples Indonesia, July 29, 2014
Budget hotel with nice staff

Cheap hotel, nice staff and good food around
6.7
Henry G. Families with young children Indonesia, July 25, 2014
just ok

location
5.7
The room was OK. Nothing so special about the hotel. But the staff were friendly.
Wilhelm K. Couples Germany, July 21, 2014
Good value for money

nice staff, good price, clean
6.7
We were most of the time out to explore SGP and used the hotel only for sleeping
Carolyn W. Couples Australia, July 21, 2014
A quick shopping trip to Singapore

location, price, comfort
8.7
The hotel met our needs
Jin H. Business travelers Malaysia, July 18, 2014
Value for money, a good stay

value for money, easy access to public transport, clean
7
A good stay, you can get the bus to mrt station near the roadside. Just that this area is red light district.
Tri P. Groups Indonesia, July 15, 2014
Nice hotel n clean

Hotel new renovated, location near bus station
8
So far so good , but we litle disaponted about we booked 4 room but only ready 3 room, than other group must stay in another frangrance hotel 10 block away. Plz prepare room if we already booking n pay it by agoda

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Customer Reviews - Fragrance Hotel - Sapphire, Singapore

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