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Excellent 8.5
Based on 3574 reviews

Recent customer comments

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Excellent



based on 3574 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Staff Performance 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

7.7 Julianne M.
Australia
April 25, 2014
A stress free enjoyable stay
Fabulous wet areas & gym & comfortable well equipped rooms
Great location with comfortable well equipped rooms

7.3 Janice L.
Philippines
April 24, 2014
Value for money
location, costs, room comfort
This time, it was really good. The internet was super fast; got upgraded to the one bedroom suite (I booked a studio); room was really clean and comfortable.

9.3 Erliana E.
Singapore
April 24, 2014
Great hotel stay
Big, comfy & clean room
Fabulous stay which we really enjoy our stay at the hotel. Will definitely csme back again. The hotel is clean & well maintained. Bathroom was great, equipped with amenities from Peter Thomas Roth. Overall I really had a great moments.

9.7 Sharu E.
Philippines
April 24, 2014
Exceptionally Good!! It's worth the money.
Friendly staff with 100% customer service. Facilities,rooms and the hotel interior designs are fantastic, well manage and very clean. The location is also great.
Over all it was a fabulous stay. Im giving them 10 out of 10 mark and will definitely recommend. Hands up to all the friendly staff who take care of us during our stay. The hotel and rooms was very clean and modern which gives a really good ambience to the guests. The location is great, walking distance to KLCC and Petronas Twin Tower. Nightlife is not a problem as there are enough restaurants and bars just across the hotel.

9.7 Jan S.
Germany
April 23, 2014
Excellent Hotel
Spacious rooms, friendly and attentive staff
we loved our stay. The stuff was very friendly and helpful. The rooms were really big

8 Timo W.
Germany
April 23, 2014
Good new hotel with minor areas for improvement
location, new rooms, comfy beds
Pros: new in good condition, nice rooms, absolutely great beds, perfect location, free car park Cons: Elevators are very slow, expect long waiting times... and the breakfast buffet is not really 5 star.

10 Hsing W.
Malaysia
April 23, 2014
Stunning and beautifully hotel apartment!
Cozy room, Comfortable bed, highly expensive kitchenware and utensils
Could have stayed a bit longer! Awesome fitness room, cozy room, we booked studio apartment room but when we arrived there, they gave us an upgraded to deluxe apartment. :) Breakfast totally awesome, first day of breakfast we had nice scramble egg & omelette, sausage etc. Many foreigners in the dining area which makes it feels like we are in overseas. Quiet area and the walking distance to Pavillion just needs 10 mins and KLCC 5 mins. Overall, it's my best stay in KL and I will definitely come back again!

6.7 Johnson Y.
Singapore
April 22, 2014
short get away in KL
Good nice home style room
Been to this hotel few time but this round its not that Great. 1) never give me a non smoking room. 2) water heater is spoil 3 lift is too slow 4) never keep regular guest profile

7.7 Evelyn C.
United Kingdom
April 21, 2014
Recommended
Convenient location, tidy spacious rooms, good value for money
Pleasant experience overall. The lifts were a bit unpredictable though- not sure when they will stop at my floor.

7.7 Odelia T.
Singapore
April 21, 2014
Pleasant and enjoyable
Spacious, professional staff, new
Though there are 3 lifts/ elevators servicing the 2 wings, the waiting time for there is significant. The way the lifts are allocated to the floors are puzzling as you could be waiting and the lift goes up/ down without stopping on your level to let you enter. Other than that, the staff were professional and the hotel furnishings were new. Good for big families as the rooms are spacious and well ventilated.