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Excellent 8.5
Based on 3599 reviews

Recent customer comments

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Excellent



based on 3599 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

Elena B.
Belarus
December 30, 2015
Really good hotel
Nice location, good breakfasts and a perfect pool

Benjamin J.
Malaysia
December 28, 2015
Very comfortable stay
Good room, comfortable bed and cleanliness
Very much enjoyed my stay inside the one bedroom apartment where the bed was comfortable, cleanliness in rooms and washroom. Also the free Wifi inside the room.

Samad S.
Singapore
December 28, 2015
Should provide room service
It's good for family which they supply kitchen staff for light cooking
It was good and nice play to bring family for stay

SHARINA I.
Malaysia
December 28, 2015
WONDERFUL!!!
excellent staff performance, comfy comfy bed, great location....

Edwin K.
Malaysia
December 28, 2015
Good location, great room & bath tub
Room, bath tub, swimming pool
Great experience. Good for staycation

Muhammad R.
Singapore
December 27, 2015
3 day stay at Fraser Place 1+1 premier bedroom
Location, Overall standard of room, Amenities
My stay was overall a good experience. The hotel and the room was clean. The standard of the room was excellent, it didn't show any sign of deterioration since I first stayed there a few years back. The breakfast was adequate and quality wise was good but it isn't comparable to other 5 star hotels that have a much better spread of food. The only issue I had with the booking was that nowhere in the description of the room (1+1 Bedroom Premier) in the agoda website or the official hotel website states that the toilet which was between the 2 bedroom didn't have any door or closing of any kind. It was just exposed. The glass doors for the shower area and wc was covered. When the covering was dry, the glass door would be opaque but when the covering was wet, the glass door was translucent and the person showering at that time can be seen. Although this usually isn't a problem but since the toilet didn't have door, it became a problem. I tried to get a different kind of room but it was days leading up to Christmas and the hotel was running at capacity. The staff was very apologetic and tried to look for alternatives like adjoining room but there was none available. It would be nice if the lack of door was stated clearly in all the description for this 1+1 bedroom premier. Overall it was a minor issue and my group worked around it somewhat and it didn't really affect our stay. We just would very much prefer a heads-up in this kind of situation and would like to give other travelers some information so they won't be caught in the same situation.

Nurul-Qursyiah I.
Singapore
December 27, 2015
Great place
Location, room, facilities
amazing place as it's spacious and a few mins walk to klcc area or the bukit bintang area

Nurul-Qursyiah I.
Singapore
December 26, 2015
Always delivers
location, breakfast, room
truly enjoyed it as always. only choice when we are in KL. would be good if you lend a personal touch to regular visitors.

Norizan S.
Singapore
December 25, 2015
Central
Location, room space

Juzaidi L.
Singapore
December 24, 2015
My second home.:)
own kitchen!! breakfast was very good . provide self laundry service despite it being overprice.
It was our first time staying at an apartment. Definitely it was an awesome experience the fact that we can cook and really live there as though we were at home. However, the 18th floor swimming pool did not meet our expectations. It was a boring secluded small pool. In addition the sauna and steam bath did were under maintenance and the place is eery. Would be better if couples can utilise sauna at their own privacy (such as small rooms cos we encounter this provision in another hotel). Overall, we had an enjoyable time with the strategic location which is centralized. Will definitely come back next time or perhaps try out the affiliated hotels: Fraser Residences and Fraser Suites. Thumbs up to the staff whom have ease our stay with your excellent service.:)