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Excellent 8.5
Based on 3576 reviews

Recent customer comments

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based on 3576 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Staff Performance 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

9 Charles D.
United States
August 20, 2015
POSITIVE HSE visits Fraser
Accomidations, Location and Staff friendliness

9 Brett H.
August 20, 2015
Spacious rooms in a central location
Location, rooms, value
My second stay here, everything is good except for the super slow lifts...sometimes takes 15 minutes to get out of the building.

8.7 Lara A.
United States
August 19, 2015
Great room and location
size, location, staff
The room was exactly as described and pictured which was great. The bathroom could have been cleaned better (mildew on walls). The reception staff were very welcoming and accommodating when I needed a late check-out and airport transfer. The concierge staff were also so helpful whenever I needed a taxi. They made sure to tell the drivers to use the meter and when one taxi tried to ask for a fixed rate the concierge told me it would be better to get a different taxi which ended up saving me money. Location-wise, it is less than a 10-minute walk to the twin towers and to the KLCC subway. There is also the air-conditioned Bukit Bintang walkway just down the street which will take you all the way to that area within 15 minutes. The only downside I would say is the elevators. Because there are only 2 that run for all 30 floors I ended up waiting awhile for one. Otherwise, I highly recommend staying here.

10 Saad A.
Saudi Arabia
August 19, 2015
Saad Abedrabuh
Great Location, Cleanness and offer price
lovely stay in the heart of KL city. location was very nice and close to everything

8.3 Brock B.
August 17, 2015
Beautiful rooms
The room, location, breakfast
The hotel and the rooms are outstanding. The only criticisms I have are (Keeping in mind this is a 5 star hotel): No ice service, I asked for a bucket of ice after flying in to be told they don't offer such a service. The lifts were the slowest I've encountered anywhere, maybe one was out of service but on average at least a 5 minute wait. The laundry room requires multiple tokens for dryers (only 3/4 load) for which the tokens are bought on the 2nd floor and the laundry is located on the 18th floor, combined with the slow lifts this isn't a fun exercise.

8 Darren W.
United Kingdom
August 17, 2015
Great location, rlelax in the sauna
Great location, comfortable, sauna / dry room facility
We have stayed at this hotel on several occasions and have never been disappointed. Friendly staff, efficient check-in/check-out, clean and tidy throughout. Ideal for a young family, as each room has cooking facilities to prepare food and ample storage.

7.7 Sri R.
August 15, 2015
Home in the City
Location, Comfort, Value for Money

10 Sohaimi S.
August 15, 2015
Nice cosy stay
Location, food, staff
Lovely & sweet

9.7 Vineet M.
August 15, 2015
Excellent Accommodation
Location, Furnishing and Hospitality
Awesome property at an excellent location. This is my first choice during my each visit to KL.

9.3 Vineet M.
August 15, 2015
Excellent Location and Property
Furnishing, Cleanliness and Location
Awesome property at an excellent location. This is my first choice during my each visit to KL.