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Excellent 8.5
Based on 3575 reviews

Recent customer comments

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Excellent



based on 3576 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

8.7 Rodaini R.
Malaysia
June 09, 2015
Good Bargain
Location is superb. Spacious and comfort for family
Excellent

8 Erik G.
Netherlands
June 09, 2015
Comfortable apartment close to KLCC
Location, spatious rooms, clean
We stayed at Frace Place in KL for two nights with a family of 4. We stayed in a 2 bedroom apartment. The apartment is well-equipped, and spatious. The only drawback is that the living room and the small bedroom do not have a window. Only the master bedroom has one. The location of Fraser Place is excellent, within walking distance of KLCC / Twin Towers, and also Bukit Bintang is not far away. Of all the apartments we have stayed in in KL, this is probably the cleanest and best maintained choice.

8.3 ai V.
Malaysia
June 08, 2015
good location
fully equipped kitchen, travelers with young kids can prepare some simple meal for toddler,
booked a 1+1bedroom apartment, didn't like the shared bathroom which its long narrow and dim lighting, the living hall doesn't have window as well, so it makes the living area not been seen by natural light, unfortunately the master bedroom air condition is not working, and we got offered to the 1 bedroom apartment type which surprisingly is much more spacious (maybe it's the premier category)! The bathroom is spacious at both shower and bathtub area . Definitely recommend the 1 bedroom apartment rather than the 1+1bedroom type!

9 Sing C.
Singapore
June 08, 2015
As advertised.
Modern deco, good location, friendly staff
Excellent. The rooms looks great and the service was excellent.

9.7 MOHD D.
Malaysia
June 08, 2015
Good value
Fantastic location, fantastic room, excellent amenities
Fast checkin & checkout, very comfortable room, good secured parking and space availability

7 Aaron C.
Singapore
June 08, 2015
Good location from KLCC
Location, Clean, Spacious
Overall good. Clean, big rooms. However, check in & out counters can be increased.

8 Benny T.
Malaysia
June 07, 2015
kitchen area are very equip for simple cooking
facilities well kept, room and external are well kept
It was amazing. We managed to use the hot n cold dip pool, swimming pool with children. We did simple cooking and invited friends over for dinner and perfect get together.

6.7 Allyson S.
Singapore
June 06, 2015
The outdoor pool-water too cold. Staff ok.
Suana and steam bath and the hot pool
Over all was good but disappointed with the lift card access system that doesn't work. Pool cleaning assistance washing the watering bucket in the cold pool and using the cold pool water for the sauna. Very unhygienic and particular bad for health as that vaporize the chlorine into chloride Dioxide which is very bad for health for the users. I tried explaining but she scolded me and cursed in Malay! Please look into that! I told front desk about it too.

7.3 Sharon T.
Singapore
June 06, 2015
Disappointing Stay
Location
I have been a frequent Frase Place KL guest. However this stay was very disappointing. I was given a room which the air conditioner was not working properly for 2 nights. After constant following up, it was then repaired. Newspaper was NOT provided every morning as per my previous stays. I went to ask the reception and was told that newspaper is now being provided only upon request.I requested a copy then and still did not receive the newspaper the following morning. Hope they would improve their customer experience area.

8 Arni P.
Australia
June 06, 2015
Good hotel but not 5 star
good staff
ok. Pool was not heated. Lifts were a long wait almost always. After check out, suitcases took 45 mins to come down from room. Staff in dining area very nice. Air conditioner not so great.