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Excellent 8.5
Based on 3598 reviews

Recent customer comments

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Excellent



based on 3598 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

Allyson S.
Singapore
June 06, 2015
The outdoor pool-water too cold. Staff ok.
Suana and steam bath and the hot pool
Over all was good but disappointed with the lift card access system that doesn't work. Pool cleaning assistance washing the watering bucket in the cold pool and using the cold pool water for the sauna. Very unhygienic and particular bad for health as that vaporize the chlorine into chloride Dioxide which is very bad for health for the users. I tried explaining but she scolded me and cursed in Malay! Please look into that! I told front desk about it too.

Sharon T.
Singapore
June 06, 2015
Disappointing Stay
Location
I have been a frequent Frase Place KL guest. However this stay was very disappointing. I was given a room which the air conditioner was not working properly for 2 nights. After constant following up, it was then repaired. Newspaper was NOT provided every morning as per my previous stays. I went to ask the reception and was told that newspaper is now being provided only upon request.I requested a copy then and still did not receive the newspaper the following morning. Hope they would improve their customer experience area.

Arni P.
Australia
June 06, 2015
Good hotel but not 5 star
good staff
ok. Pool was not heated. Lifts were a long wait almost always. After check out, suitcases took 45 mins to come down from room. Staff in dining area very nice. Air conditioner not so great.

Edward L.
Malaysia
June 05, 2015
Good service
Location, good service, good breakfast
Check in was fast. My studio room was overbooked and I was upgraded to a 1 bedroom apartment. Upon entering the bedroom, I could smell pillows with nauseating sweat odour. I called housekeeping to have all 4 pillows changed. Housekeeping came within half hour. While changing the pillows, I noticed a big stain on the sheet. So requested for them to change the sheet as well. However, housekeeping had a hard time finding a stain free sheet. In the end I accepted one with a smaller stain. Housekeeping said the cleaning of the sheets are outsourced and not within their control. Anyway, bed linen issued were sorted out. This apartment is located within walking distance to KLCC, Pavillion & KL Conventional Centre etc...... There's A 711 across the street, restaurants & bars within 5 minutes walk. Breakfast was good. Croissants are baked there & then!!!! We had a pleasant stay there. Oh! By the way, if u dislike the instant coffee provided in the room, u may go to level 2 for brewed coffee.

Chai Y.
Singapore
June 05, 2015
the room is clean, comfortable and spaces.
1. Clean. 2. Comfortable. 3. Spacious.
It was a good stay. Convenient as it is near to KLCC. The room is really clean and comfortable. Worth for money.

Kjell L.
Norway
June 05, 2015
Stay one night
Room
Perfect

Nuraisha H.
Singapore
June 05, 2015
Perfect for Families!
Location, Amenities & Room Size
Awesome! Check in was a breeze, room is spotless and with great modern design, and my kids loved the pool while my husband enjoyed the gym! Just a 5-10min walk to KLCC. All of us were truly happy here & wished we could have stayed longer!

zety N.
Malaysia
June 05, 2015
Good location
Clean, good location and very good service
Great and definitely I come back again

Joe C.
Australia
June 04, 2015
Excellent
Location, service, clean
Fantastic place to stay.

Ng W.
Malaysia
June 04, 2015
Great stay
Restaurant, environment and location at high rated
have an enjoying trip with my bf. will come back again. love the room so much