Back to hotel info

Excellent 8.5
Based on 3643 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3643 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.2

Emmanuel T.
Australia
March 16, 2015
Always my preferred choice. Great location & rooms
Suites are fab as is the location. Internet is excellent and the staff are very helpful.

PETER C.
Malaysia
March 15, 2015
great stay..but cumbersome check out
cleanliness...location..facilities
Stay was excellent..except that the check out took 20 minutes long itself just so that they had to verify that nothing was taken from the room.

LI M.
China
March 13, 2015
Very good
swiming pool

Andre C.
South Africa
March 12, 2015
Really great!
Location, staff, room space
This hotel is truly fantastic. The staff are wonderful, very helpful. The location is literally a 5 minute walk from KLCC and just as close to the night life without being in the middle of it. Very clean and the room comfort is superb. Well done!

John W.
Singapore
March 12, 2015
Comfy abode in the city
Beds, facilities, staff
Honestly it was the first time to stay in a serviced apartment but this place gave much more. Conveniently located near KLCC the apartment building is located among other famed residences like Ascott and the upcoming St. Regis and Dorsett. Although the nearest train station is at KLCC - a 10 to 15 minutes walk away - grabbing a cab can be much easier if you cannot be bothered to walk. The reception was clean and reception was extremely friendly and helpful. Although we checked in during the busy period (with other guests checking out as well) we were served warmly. And there was a coffee machine for guests. Our room was spacious - adequately furnished open-concept kitchen, a cosy living room and big comfortable beds. Housekeeping was equally great, providing us with whatever additional items we needed. Maybe it is a serviced apartment so the crowd was considerably lesser than a normal hotel. The jacuzzi, steam room, sauna, gym and roof top pool were practically empty most of the time, so we had them to ourselves mostly. The only two things that was less than great was the breakfast spread and lift. The breakfast quantity was good but variety wise rather lacking. We hated the lift because it took so long to reach our landing and sometimes it would even skip our level after waiting for like 10 minutes. The access card had to be slotted in and out of the reader in the lift more than once sometimes to the point where some guests actually missed their floor because the lift had moved past. But overall we enjoyed our stay and because we got the promotional rate it was totally worth it.

Andrew C.
Australia
March 11, 2015
Well Serviced Apartments
Location, styling, comfort
Have stayed a few times and always good.

Minghuay T.
Malaysia
March 10, 2015
Check in take 30minute as only have 2 counter.
Location, kitchen, staff

Soon L.
Singapore
March 10, 2015
Living up to Fraser's Standard
Clean. Luxurious. Friendly
Had a great stay at Fraser. They upgraded me to a one-bedroom which was very spacious and clean. Bed is very comfortable and ensures a good rest after a long day of meetings. Will also recommend for family as it's spacious and staff are friendly.

Joyce L.
Hong Kong
March 09, 2015
Good service and can handle last minute bookings
Staff and location and value for money
had to extend my trip last minute and they were able to accommodate and don't require me to change rooms even though I booked on Agoda separately. Staff was helpful and friendly. Breakfast spread was ok... Not amazing food but a decent spread. They don't really have room service though so have to walk out to the nearby restaurants or buy food back.

Joyce L.
Hong Kong
March 09, 2015
Walking distance to KLCC
Large size rooms, Location, Great value for money
Impressed with the room size but I guess it is a serviced apartment. I really liked its proximity to KLCC and it is actually walkable. The lifts were rather slow though so have to really factor for that.