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Excellent 8.5
Based on 3590 reviews

Recent customer comments

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based on 3590 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

lau P.
December 19, 2014
Improvements needed
Location is good. 24hours gym thumb ups 👍. The Refresh room is fantastic. The room is spacious and neatly designed.
I feel the hotel is overrated as a 5 stars rating hotel. Overall, I would have rated it as a 3.5 or 4 stars hotel. There are only three lifts servicing the building( B3 car park to 30 floor). Upon checking out, I waited for full ten mins just to get to the B3 carpark from the checking out counter at level 2. First day when I checked in, I requested for a additional bed, I waited for 30 mins despite several calls to house keeping and reception to expedite the process. Each time I was told to wait and they will call me back. Eventually I have to give up and cancel off my requested as we were in the hurry to go out. No apology is given though for the long wait. Maybe I should be advised about the waiting time for a request in a five star hotel. Free wifi is on and off. I needed to call for help 2 times from the staff to rectify the problem during the two days stay. Most importantly, I had a complete black out in my room on the second day. It took a full 30 mins for the power supply to be resumed. This is the first time I have ever experienced in a hotel stay.

Christopher F.
United Kingdom
December 19, 2014
Excellent Stay at Fraser Place!
Excellent facilities, lovely apartment, fantastic breakfast.
Excellent stay at Fraser Place KL. Superb facilities with outdoor pool, gym, sauna, steam room etc. Attentive and friendly service. Internet connection could be better. Lovely apartment with lots of space and perfect central location. Great breakfast! I would highly recommend this hotel.

Edgar T.
December 18, 2014
Great Time at Fraser Place
Spacious, Close to the places of interest, Great service
Had a great time and a pleasant stay.

Christopher M.
December 18, 2014
Excellence in all aspect
cleanliness, big space. good location
it was superb. really enjoyed it and had lots of relaxation at the spas.

jeremiah C.
December 18, 2014
Excellent stay
Cleanliness, spacious, luxurious
It was fantastic. Every was good except for the food. The range of food available is quite small during breakfast, which was the only downside.

Shamsul Z.
December 18, 2014
Nice & Spacious
Location, Complimentary facilities & Spacious room
Nice & modern room with plenty of complimentary facilities. The only setback was room not available even its already 3pm. Overall will return back.

Vijay K.
December 17, 2014
Clean, organize and good location
Location, staff and clean room
Apart than slow lift, i have no complain. The room is clean and well organized. The breakfast is to satisfactory. Location is near to KLCC and centrally located. The staff is always helpful.Will definitely stay at this place again.

Nurulsyahidah Z.
December 17, 2014
excellent stay for families
Breakfast, Amenities, Spacious and clean rooms
I was extremely satisfied with my stay there. Will go back again with families and friends definitely.

huilan L.
December 17, 2014
The room is huge and comfortable.
We recommend it. But the front desk works very slow. We have to wait for a long time every time. The elevator is too too slow. When we checked in, it is about 1:00pm. we were told that the room not ready yet (we have an infant with us). But Check out time is 12:00. When we came back at 5:00pm, we waited about 20 minutes to know our room number. Anyway, the room is huge and very clean. We like it very much.

Yudi A.
December 17, 2014
room was comfortable & good location
room , location and value for money