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Excellent 8.5
Based on 3658 reviews

Recent customer comments

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based on 3658 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.2

Nicolas A. from Philippines
Stayed 2 nights in July 2014
Weekend Vacation
Location, Cleanliness, Value for Money
Reviewed July 29, 2014

Kezia W. from Singapore
Stayed 2 nights in July 2014
good location
location, good concierge staff, cleanliness
It was pleasant. Concierge staff were very helpful. Location was very good. Walkable to Klcc and pavilion/Lot 10. It was near attractions but quiet too.
Reviewed July 29, 2014

GILLES D. from France
Stayed 2 nights in July 2014
Quite disappointed by staff and service
Large room with new and clean furniture. Location excellent. Sauna, hamman, and swimming pool view
Very disappointed by staff service (poor welcoming and support during the stay) Breakfast & restaurant not at the level of the room quality/location. Internet very slow (need to call several time to get access for my computer and smartphone) - A/C adjustment in the room not working properly (either hot or cold) Windows even closed are not fully tight (wind and noise coming from outside) and no view from my room except office building in front.
Reviewed July 29, 2014

mick C. from Australia
Families with older children
Stayed 3 nights in July 2014
awsome stay
1/ the rooms ( 1 bed appt ) was fantastic. 2/ the professional staff were friendly and went the extra yard to help with anything. 3/ the breakfast...yummmm
Only spent the days at the hotel but enjoyed every minute....i highly recommend the fraser and will stay again on my return to kl
Reviewed July 25, 2014

Matt A. from Australia
Business travelers
Stayed one night in July 2014
Classy, Clean, Great location
Great place to call home when away from home
Reviewed July 24, 2014

Yvette S. from New Zealand
Families with young children
Stayed 4 nights in July 2014
Best place to stay with kids
The bed was soooo super comfy, traveling thru Asia all the beds are so hard. The spa, sauna and steam romm were so relaxing, and the staff were all very inconspicuous but very helpful.
Having three very high spirited children, feeling comfortable in a hotel is important, and not feeling as if your every move is being watched is great. We loved the Fraser suites! They were fantastic, and the rooms were very spacious.
Reviewed July 23, 2014

Elvir B. from Australia
Stayed 8 nights in July 2014
relaxed time when great staff and facilities
pool, facilities, location
Easy check in, great facilities, fantastic location
Reviewed July 22, 2014

Gary L. from Singapore
Families with young children
Stayed 2 nights in July 2014
Great Apartment Great Value for Money
Great Room, Quiet and Relaxing, Close to Public Transport
Location is slightly off from the shopping hub at Bukit Bintang, but given the quality of the room, the value we paid for it, I am willing to compromise that. Its nice to return to a nice room after a day of shopping. Service at the hotel can be improved though, especially since it is a 5 stars property.
Reviewed July 22, 2014

sun Q. from China
Business travelers
Stayed 4 nights in June 2014
comfortable and nice
location, comfy, gym
Close to KLCC and The pavillion, and night pubs downstairs.
Reviewed July 21, 2014

de G. from France
Business travelers
Stayed one night in July 2014
Really nice stay at this new service appartment
Location, room, quiet
Reviewed July 21, 2014