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Fraser Residence Nankai Osaka

1-17-11 Nambanaka, Naniwa-ku, Namba / Shinsaibashi, Osaka, Japan 556-0011 (Show on map)

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Area: Namba / Shinsaibashi Number of Rooms: 114
Free Wi-Fi

Recent customer reviews

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Fantastic

8.8

based on
979 reviews

Value for Money
8.7
Location
9.5
Staff Performance
9.3
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
9.1
Food/Dining
7.0
All reviews (979)
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Huan Y. Families with young children Malaysia, June 3, 2013
Overall very good except bad customer service

location, location and location
6.7
The location of Fraser Residence Nankai Osaka is no doubt one of the best in Osaka with convenient stores and a well known ramen restaurant just around the corner. The Namba-Nankai station is just minutes walking distance. Rooem is clean and tidy. Breakfast is simple and average. The major problem would be the staff attitude. We have arrived early and the room is not ready for check in. One of the receptionist basically advise us to use the sauna/steam room and the guest lounge for washing up. While me and my kid halfly naked (me in boxers)a female receptionist bang into the sauna/steam room and shouted at me that i am not supposed to stay inside the female sauna/steam room and i was not supposed to leave my belongings inside the guest lounge. I was shocked and immediately grabbed my kid in wet out from the sauna/steam room. When we were outside the sauna/steam room, i obviously can see that the sauna/steam room we were in just now is male sauna/steam room from the signage. I called to the reception from the guest lounge and the girl who answered my call basically told me that we were in the right sauna/steam room. I have to made it very clear that our belongings inside the guest lounge has been arranged nicely as we know that it is a public area. When we have done, i talked to a receptionist and ask if the girl who bang in just now new in the hotel. The answer i got is suprisngly NO and she was confused between male and female sauna/steam room. I do not see this incident should happened at such a high ranking property. I hope the management can look into this case seriously.
Mordiah A. Families with young children Malaysia, June 2, 2013
Great, comfortable & suitable for family.

Location, spacious apartment & well equipped.
8
Pleasant stay & will definitely return if we visit Osaka again!
Wilson C. Solo travelers Singapore, June 1, 2013
Modern and Clean, Convenient Location

Close to subway, places of shopping, entertainment
8.7
It was good because it was just 5 minutes walk from the subway, 10 minutes from the train station, and 20 minutes walk from Dotombori entertainment area.
Wenjie T. Couples Singapore, May 31, 2013
Best hotel in Osaka!

Great location, big room and great customer service from receptionists
9
Nelly C. Business travelers United States of America, May 30, 2013
nice place

location, clean room, easy accessible
8
It was okay for the value of the money, bigger room compare to other Japanese hotels in the area. Great location.
Edith C. Families with young children Philippines, May 28, 2013
Comfortable and practical

The location is superb. It is a service apartment hotel so you can do laundry, cook or heat packed food for children. Room size is adequate.
8.7
Got the one bedroom suite and it was worth the extra dollars. There are two TVs so kids can watch TV on their own. The location is just beside the more expensive Swissotel. It's close to shopping and 24-hour restos. The room was clean, comfortable and practical. The gym could use additional equipment though. Breakfast is so-so - simple but will get you through the morning. The bathroom is a little small though.
Kayan L. Solo travelers Hong Kong, May 27, 2013
Great location

Friendly staffs, free WiFi, great location
8.7
Hotel is near namba station, only take about 5mins on foot from station to hotel. And it is easy to find. There is a 24hr macdonald and convenient store down stair, within a min walk. There is washing machine, microwave, kitchen and all cooking stuffs in room.
Daisy T. Families with older children Philippines, May 27, 2013
Big Room per Japanese Standards

spacious room, with kitchen needs, easy access to train station, English speaking reception
7.7
Kenneth T. Couples Singapore, May 27, 2013
Good convenient choice for Namba area

Location, comfortable room, simple modern design
7.3
Xuefei C. Couples May 26, 2013
Large room and convenient location

City center located, big room size, nice gym
9.3

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Customer Reviews - Fraser Residence Nankai Osaka, Osaka

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