arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.4
Based on 699 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 699 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.1
  • Location 8.3
  • Room Comfort/Standard 9.1
  • Staff Performance 8.4
  • Value for Money 8.2
  • Food/Dining 7.4

8.8 chris K.
Australia
May 01, 2016
Nice
Need taxi to get to city unless u eat inside hotel. Parking $30 extra

5.6 Suryanti M.
Brunei Darussalam
April 26, 2016
expected more for a supposedly 5 star rated serviced suite
nobody came out to help with luggage when we arrived (perhaps there were not many staff at midnight when we checked in?). After we checked in, the reception did not mention that there will be someone bringing up our luggage (usually this is mentioned at all the previous hotels we've stayed at, and those were 5 stars too), leading my husband to assume it must be an aussie thing to make guests carry up their own luggage. The guy at reception only mentioned that there will be a bellhop coming after i voiced out my shock to my hubby within his hearing. Upon entering the Suite, we were glad to see the whole place was carpeted, but, we did not see any extra (hard) pillows which we had requested. Now, about the cleanliness. I don't know whether they pay a very low wage to their cleaning lady, but really, amazingly minimal amount of effort seemed to have been made. All she seemed to have done was just change the sheets and towels and put in toiletries. The tall mirror on the wall still had handprints from my toddler from the first day, right through til check-out on the 5th day. Crazy. I've never had to deal with such sloppiness in a 5 star accommodation before now. Also, the bathroom smelled constantly damp. They may need to fix the floor and carpet in front of the bathroom door. And one more rather important thing. While i was bathing my 2 year old in the shower, the water temperature suddenly turned incredibly hot. I had to shield my baby with my own body so that she was saved from getting burned. It was HOT. Even when we twisted the faucet way down to very cold, it was still burning hot. My husband lodged a complaint, from which we only had someone come up to talk to him about it after TWO days of burning hot water. Honestly, it was disappointing. I expected far more from an Australian-run place. Especially one rated 5 star. And the bed, although it was spacious, it was far too soft. Our bodies ached worse after sleeping, honestly. Otherwise, we were happy that there wa

10 Jie C.
China
April 21, 2016
Good
Brand new and everything is good

7.6 Qingyao L.
Singapore
April 20, 2016
Clean and comfortable room with good facilities
pleasantly surprised with the dishwasher

8 Hataichanok K.
Thailand
April 19, 2016
Good for family
This is our second time at this hotel. It is great especially with the small children

10 Rocco B.
Australia
April 16, 2016
Recommended property, loved it.
Great staff, beautiful rooms, great bar, service and facilities. My new stay when in Perth. Thanks!

4.4 YON N.
Malaysia
April 15, 2016
The Hotel charge us 500 per night when we request
Definitely won't back to this hotel

6.8 LIM L.
Malaysia
April 08, 2016
None
There are bugs on the carpet. My little toddler got bitten on the knees n elbows n legs n buttock

9.2 Keng C.
Singapore
April 08, 2016
Pleasant stay for 2 nights
Good location to stay. Wonderful Japanese restaurant near the corner

8 GEOKYENG B.
Singapore
April 04, 2016
Clean hotel
Clean, good location