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Excellent 8.4
Based on 712 reviews

Recent customer comments

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based on 712 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.2
  • Location 8.3
  • Room Comfort/Standard 9.1
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.4

Shaun B.
February 17, 2016
The rooms were clean and spacious but geared up for a traveler from a few years back. Nothing spectacular to make it stand out. Lifts always took long to arrive, buffet breakfast was average and systems were down when we arrived. I'd rather stay in a 4 star hotel where service might actually be a thing.

Shuk T.
Hong Kong
February 17, 2016
They don't change towels
They don't change towels

Madison K.
February 15, 2016
So good!
Bed , staff , view
Good staff, comfiest bed, view was awesome, could hire bikes to get anywhere far

Alan M.
United States
February 14, 2016
Our Second stay not as good as our first
We stayed at this same property last April for three nights and this time for two more. The rooms are always clean and comfortable but we had several problems this time. On the first night, we noticed a huge noisy party at the bar on the ground floor. It was not a problem until after 10 pm when the party moved next to our room on the 4th floor. I called the reception to complain about the noise. Nothing happened. Half hour later, I called reception a second time and they again said, "so sorry, we'll take care of the problem, but STILL the party continued. After an hour had passed I went downstairs and did my best imitation of Premier Nikita Krushchev at the United Nations in 1960. I think I finally got their attention and the problem was solved. Another problem was the tub. It would not drain. You would think the housekeeper would of figured that out when she found the tub still full after the first night, but no. Also no free bottled water unlike our first stay..Not sure if I would stay here again. .

jonathan S.
New Zealand
February 14, 2016
Lovely clean hotel and pool area with great staff
Room, food,spa and pool
The stay was great hotel has a very new feel about it still and staff are friendly yet not obtrusive.The pool and gym area is first rate large pool biggest spa I've ever used and sauna.Room was very clean all over and mini bar actually not bad prices.The heirloom was very nice food one thing we thought we were not clearly told thou.We went for the early bird dinner Ask waitress we have room voucher also (30) she said fine.But opon Bill being given were told we arnt aloud early bird dinner and use voucher so 40 extra.If the food wasn't that good I would have brought it up but it was very nice.Also the cocktails included were any one we wanted not like some hotels certain few can pick.We will definitely stay again

Leanne B.
February 06, 2016
Great views
Room upgrade, loved the views. Great food in restaurant. Good value breakfast summer deal.

Hayden A.
New Zealand
February 03, 2016
Looks good, but overpriced.
Comfortable hotel, but was disappointed after paying nearly $300 per night that they don't provide so much as a tooth-brush in the bathroom (As I had forgotten to bring mine!), parking is an extra $30 per day and you have to pay extra for room service to come to your room!

Andrea C.
February 01, 2016
great place to stay
The room, the view and breakfast
Great hotel, rooms all with quality finishes, and spacious. Comfortable bed and very clean. Loved the buffet breakfast. Highly recommended. Only downside is lack of parking space !

Guo Q.
January 29, 2016
Great Value
Price, location, equipments
It's always been great experience staying in Fraser Suites hotels

mark W.
New Zealand
January 14, 2016
9.8/ 10
clean nice rooms great service beautiful food