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Very good 7.7
Based on 13785 reviews

Agoda Verified Reviews

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Very good

based on 13785 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.6
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

8 Melinda A.
March 23, 2016
Comfy night
The comfy bed and pillows; and the Location, easy accessible
2 nights

9.7 Hasram M.
March 22, 2016
Good location
1) The breakfast 2) good location near to berjaya times shopping centre 3) Spacious room
The staff are efficient and fast in my check in as I had came very late. When one of the room aircon was malfunction, the staff was fast in dealing it and transfer me to another room without much fuss. Shopping is paradise in KL and Furama was a good location to travel to KLCC, Masjid India. The hotels do provide free transport but sadly only at 3pm and only 11passengers are allowed and they do not provide transport back. The parking is free and safe. Overall, It is a great stay

4.8 Adelaida P.
March 21, 2016
From great to bad in 2 years
We stayed here 2 years ago and had a great experience, that is why we have repeated. Unfortunately, the facilities are run down (pool tiles are off in many places, water musky, room doors poorly painted brown, and many other details). The staff really tried to compensate for the issues we experienced, but we will not be coming here again.

7.3 Ida L.
March 21, 2016
Comfortable stay
Staff performance, location
Comfortable stay, but would be better if can provide toiletries such as toothbrush and comb. Also, it would be better to provide daily housekeeping. Location wise it's good but still a distance away from town area.

5.7 Aisyah R.
March 21, 2016
It was not so good
Checked in the hotel with wifi not working in all rooms. We were given twin bedded rooms eventhough we specifically asked for king sized bed. Worst experience is when we showered. Water was gushing out from a hole on the bathroom wall and that flooded the whole bathroom! Furniture is old. We expected a better condition and quality facilities since the hotel is rated 4 star.

8 Edward O.
United States
March 21, 2016
Good location, aging facilities, very courteous staff
Directly behind Berjaya Times Square and Imbi Staion, the hotel is well situated. I mistakenly booked a executive room on the 25th fl, which entitled me to some special privileges, like personal check-in on the 25th fl., Complimentary cocktails and a special dining area. if I stay again, I book a normal room. I book hotels based on its fitness center and swimming pool. Both were a disappointment . The pool was too small for laps and in dire need of cleaning.

8 Melissa J.
March 21, 2016

9 hafika M.
March 21, 2016
Good stay, but no housekeeping
staff, bed, location
Hotel stay was pleasant. Staff were really friendly and they will greet you everytime they see you. However, we were quite upset when they did not do housekeeping for our room. Reason being, we only stayed for two nights.

March 21, 2016
Superb. Value for money.
Super fast free wifi. Super nice staffs. Very comfortable room.
The staff were super nice. The free wifi is the best feature in the hotel. The room is very comfortable. The check in and check out were very smooth. Will definitely come here again.

6.4 Ganesan T.
March 20, 2016
the room facelitys is very back dated as well the bathroom.
Breakfast verity was bad and restaurant look like food hostess service to leeds the guest to the table.we have to looking for our own table and cutlery. The pool water not clean if want to swim with our kids.