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Very good 7.7
Based on 13865 reviews

Recent customer comments

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Very good



based on 13865 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Paul K.
United States
May 30, 2014
Not bad
Great breakfast
Good

Pamela M.
Philippines
May 30, 2014
good location, great breakfast, comfy stay
location close enough to shopping centers.. large, clean rooms with excellent view of the city.. great buffet breakfast with variety of choices
Check-in and out was a breeze, and we were thankful to be upgraded to a 1-bedroom suite with an amazing view of KL cityscape. Staff we've met were mostly friendly. The hotel is a 3minute walk to Berjaya Times Square; and from there it's shop till you drop in Bukit Bintang area. There's a hawker's center about 8minutes walk away, and a monorail station just across Berjaya. There's a 7-11 convenience store across the hotel, and at night a foodcart is stationed nearby for a quick bite. The pool was okay, but it was right next to a very busy dining area so not very enticing. The package came with free wi-amfi but connection was not strong enough to reach the bedroom, so was practically useless. Hotel was dated, but the rooms were clean and comfortable enough. For roughly the same rates, I might choose to stay at Berjaya or other hotels directly linked to the shopping centers next time.

Sibo S.
China
May 30, 2014
Good
good quality of sleep, good location
Nice, just the wifi is a little expensive.

Lye L.
Malaysia
May 30, 2014
The hotel is nice and view in high floor look good
Clean, near central area & choice of breakfast
Clean, near central area like times square and easy to take bus, walking distance to all shopping area golden triangle.

Aynalem G.
Ethiopia
May 30, 2014
Nice, comfortable with nice restaurant
Very friendly hospitality, Rooms are big and bed very comfortable
It was a very pleasant stay. The buffet breakfast is wonderyful and the staff are attaintive and very friendly, The bar is nice with big screen tv to watch football etc..

Virna C.
Philippines
May 29, 2014
Clean, Quiet, and Worth Your Money
Spacious and clean rooms, great location, value for money
Our family had a pleasant stay at Furama Bukit Bintang. The rooms are spacious and clean. It was well-kept everyday even if we did not request for our room to be made up. We had complimentary wifi in our rooms as well as in the public areas of the hotel. Furama is also situated at a great location. Bukit Bintang is the food and shopping district in Kuala Lumpur so we were close to everything, even public transport (buses, monorail, taxis). Despite the fact that it is close to everything, the hotel's surrounding is still peaceful and quiet especially at night. The breakfast buffet was also good, they have a good selection of food but I would appreciate if they had more Western dishes (especially protein) on the menu. The hotel staff was very helpful and accommodating. They gladly assisted us for our early check-in and did not ask for additional charge. Just one point for improvement: Better if they add more receptionists to avoid long waiting hours/queues and to entertain more hotel guests at a time. We generally enjoyed our stay in Furama and will definitely recommend this hotel to family and friends!

Ching C.
Australia
May 29, 2014
fun and great shopping
location, staff and food
It was great, good location and friendly efficient staff.

Naw V.
Myanmar
May 29, 2014
Not bad.
Clean.Quiet.Nice room.
Overall quite satisfied.

Mark G.
Australia
May 29, 2014
The Rooms were well equipped and comfortable,
Quick checkin / Checkout - Staff spoke good english - Located close to the 24hrs entertainment scene
Our stay was only short but the hotel was comfortable and staff were helpful. The rooms looked like they have been recently refurbished, but there was a stale musty smell, not sure if the carpets were replaced ?

Georgina W.
Australia
May 29, 2014
Luckily it was just for one night
Locations, location, location
My husband and I always use AGODA for booking hotels and have always had so much success which is why I was so surprised at the Furama when it came "AGODA RECCOMMENDED". We needed accommodation for 1 night only on our transit through KL back to Perth. We had stayed in KL 1 week prior at the Hilton and found the Furama at great value and location for 1 last night. It was however, very disappointing. The hotel is shabby and run down, in need of a dramatic facelift. Our room, although we were upgraded, was sterile and brown (strange way to describe it I know). The staff although pleasant weren't helpful at providing directions of their own city and basically gave us map and flung us out the door. The breakfast had a large variety but the quality of food was poor and oily. I didn't know you could ruin a boiled egg?? Considering how much the hotel usually is, and what we paid for you'd think I can't complain but, if I was someone that had paid full price I would have been REALLY annoyed. Again considering it came AGODA recommended I will definitely re-consider how much I take that into consideration in my next booking.