arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 13859 reviews

Recent customer comments

Filter by traveler type
Very good



based on 13859 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Samir A.
Qatar
March 24, 2016
very lovely stay
the cleanness, the staff,the price

Viet N.
Vietnam
March 23, 2016
value for money
very big room, clean and very quite . Excelent Swimming pool seem not clean

Melinda A.
Malaysia
March 23, 2016
Comfy night
The comfy bed and pillows; and the Location, easy accessible
2 nights

Hasram M.
Singapore
March 22, 2016
Good location
1) The breakfast 2) good location near to berjaya times shopping centre 3) Spacious room
The staff are efficient and fast in my check in as I had came very late. When one of the room aircon was malfunction, the staff was fast in dealing it and transfer me to another room without much fuss. Shopping is paradise in KL and Furama was a good location to travel to KLCC, Masjid India. The hotels do provide free transport but sadly only at 3pm and only 11passengers are allowed and they do not provide transport back. The parking is free and safe. Overall, It is a great stay

Adelaida P.
Spain
March 21, 2016
From great to bad in 2 years
We stayed here 2 years ago and had a great experience, that is why we have repeated. Unfortunately, the facilities are run down (pool tiles are off in many places, water musky, room doors poorly painted brown, and many other details). The staff really tried to compensate for the issues we experienced, but we will not be coming here again.

Ida L.
Singapore
March 21, 2016
Comfortable stay
Staff performance, location
Comfortable stay, but would be better if can provide toiletries such as toothbrush and comb. Also, it would be better to provide daily housekeeping. Location wise it's good but still a distance away from town area.

Aisyah R.
Singapore
March 21, 2016
It was not so good
Checked in the hotel with wifi not working in all rooms. We were given twin bedded rooms eventhough we specifically asked for king sized bed. Worst experience is when we showered. Water was gushing out from a hole on the bathroom wall and that flooded the whole bathroom! Furniture is old. We expected a better condition and quality facilities since the hotel is rated 4 star.

Edward O.
United States
March 21, 2016
Good location, aging facilities, very courteous staff
Directly behind Berjaya Times Square and Imbi Staion, the hotel is well situated. I mistakenly booked a executive room on the 25th fl, which entitled me to some special privileges, like personal check-in on the 25th fl., Complimentary cocktails and a special dining area. if I stay again, I book a normal room. I book hotels based on its fitness center and swimming pool. Both were a disappointment . The pool was too small for laps and in dire need of cleaning.

Melissa J.
Malaysia
March 21, 2016
NICE HOTEL AND GOOD VIEW
RELAX,GOOD HOTEL & NICE VIEW
GOOD STAY,FRIENDLY STAY,CLEAN HOTEL,WALKING DISTANCE TO SHOPPING COMPLEX

hafika M.
Singapore
March 21, 2016
Good stay, but no housekeeping
staff, bed, location
Hotel stay was pleasant. Staff were really friendly and they will greet you everytime they see you. However, we were quite upset when they did not do housekeeping for our room. Reason being, we only stayed for two nights.