arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (13694)

Business travelers (2617)

Couples (4847)

Solo travelers (1842)

Families with young children (1914)

Families with older children (1135)

Groups (1339)

Very good
based on 13694 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

February 25, 2014
helpful staff, friendly environment
staff, food, cleaness

6.7 Soon T.
April 29, 2014
good location, clean rooms, nice lobby n friendly staff
rooms very clean, good location but construction n lack of walk ways make it difficult to wonder around. taxis all very expensive around the city, u will be ripped off, settle price before travelling

6.7 Beng T.
January 18, 2014
Nice hotel with good security
Clean, New and Good Security
Evertything looks good about this hotel, very good security, big and clean room, comfortable bed, nice breakfast. It is closed to Berjaya Time Square which is a big shopping center, within walking distant, however the walking path seem not quite safe. Opposite the hotel, there are few restaurant, the foods are quite good.

10 Mir B.
United Kingdom
January 25, 2014
very relaxing
clean friendly and close to shopping centres
very comfortable it was clean, breakfast was good. we have been told not all room get internet dont know why.

8.7 Ahmad T.
January 27, 2014
The city short business getaway
The room, the food, the service
My stay was good. I extended two due to business issues and also because the hotel is great comfort and efficient room services.

9 Ashwin M.
January 17, 2014
Excellent Hotel
Spacious Room, Very Clean
Very good hotel and good service. The staff were friendly and accepted my request for late check out. Internet could have been made free of charge at least wired internet could be made free of charge.

7.7 Richard N.
January 19, 2014
Can be better...
Clean and big room, self-sufficient
The front desk lady could have been more generous with her smile. Speak slower and clearer. Check in was a bit slow. Good thing was we had a free upgrade to an executive suite (without the benefits). The concierge guys were doing a better job even though there was a mini hiccup. We had wanted to take their free shuttle to bring us to the Pavilion. We were at the concierge early but was told to wait and will be informed when moving off, however, they forgot about it until we reminded them. The best thing was there were no other hotel guests waiting. They could have just move off earlier with just us. The hotel is relatively near to the shopping centres like, Berjaya Times Sq, Lot 10, etc, which is about 5 - 10 mins walking distance (depending on individual's pace). Overall experience: Nothing to shout (in praise of) about.

7.7 Edwin T.
February 05, 2014
More convenient to visit Berjaya Times Sqaure
Breakfast buffet, swimming and good sleep
Problem is free internet Lan instead of Wifi. Most travellers bring own mobiles and ipads relying on Wifi. Internet Lan suits those Business people. Need changes asap. Unfortunately, electronic safebox did not work well till solved almost 2 hours.

7.3 Darwin T.
March 19, 2014
Nice Hotel with big room
room size, transportation access, nice staff
Overall a good experience. The room is spacious with TV in each room. I booked a family room, and found out there are actually 2 room with separate bathroom and a living room. very nice and recommended.

6.3 Laszlo P.
November 01, 2014
Fair hotel
Not the best location, not so helpful staff, small room
Stay was ok, perfect hotel for a stop over.