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Very good 7.7
Based on 13801 reviews

Agoda Verified Reviews

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Very good

based on 13801 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

sian H.
February 04, 2014
speedy service
near bukit bintang
Toilet walls can be slightly cleaner.some power outlets were faulty.

Stella C.
February 04, 2014
Not value for money, old interiors
Near to shopping area, next to some local food stalls, clean (but old)
Considering the amount paid for it is not value for money as the furniture were not well maintained. Wifi access keeps disconnecting, unstable.

Thim H.
February 04, 2014
Great centralised hotel . Easily accessable
Central located and close to major shopping area
Good location. Central located and close to major shopping mall and dining area. Easily accessible.

Mohamed Z.
February 04, 2014
Everything is in walking distance which was great!
Centrally located in Bukit Bintng close to shops, internet was great everywhere in the hotel

Theo G.
February 04, 2014
Excellent and professionel Service
Great Room, Service and location
Very Good, Enjoyed my short stay there and will use it the next time I am in Kuala Lumpur for sure

Soerya K.
February 04, 2014
centrally located hotel with lot sighseeing place
location, surrounding
only stay for 1 night, luxury hotel but a little bit old. overall ok, but the area is famous with traffic jam.

Endy K.
February 03, 2014
nice hotel'..
nice hotel

Soon E.
February 03, 2014
Room is big and clean but a bit old
Good location and room is quite big. Suitable for family.

Durriiyah M.
Brunei Darussalam
February 03, 2014
luxury hotel with very bad quality service
food, spacious room, cleanliness
very poor customer service quality. 1) two of the staffs i encounter do not understand english. it is an international hotel, why would you not have the money to employ those who can speak basic english? 2) my key had a problem whereby i cant enter my room. (although i did not put it near my handphone or other electronic devices) anddd i have to wait 20 mins in front of the counter just to wait for my turn to be served. understaffed and poor management system. 3) at the end of our stay, we called for the bellboy before 7am. after we finished breakfast, at 7.30am, our luggage was still in our room! there were 2 bellboys at the lobby, but they were just wandering around. why??? i went to the counter two times to ask why our bags were still not there, whereas our driver was already waiting for us since 6.45am. eventually, at 7.45am, our luggage arrived. this is the worst problem during our stay. i am never coming back. i paid more hoping that i will experience this '4 star' hotel service. but guess what? furama does not deserve that 4 star. improve your customer service please.

February 03, 2014
friendly staff , clean room & near to shopping center
It took more than 5 mins for waiting lift from car park to lobby. there is 4 lift are operate but seem like 2 lift are active. no major issue but for self safety not advise went to car park alone ...