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Very good 7.7
Based on 13865 reviews

Recent customer comments

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Very good



based on 13865 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Durriiyah M.
Brunei Darussalam
February 03, 2014
luxury hotel with very bad quality service
food, spacious room, cleanliness
very poor customer service quality. 1) two of the staffs i encounter do not understand english. it is an international hotel, why would you not have the money to employ those who can speak basic english? 2) my key had a problem whereby i cant enter my room. (although i did not put it near my handphone or other electronic devices) anddd i have to wait 20 mins in front of the counter just to wait for my turn to be served. understaffed and poor management system. 3) at the end of our stay, we called for the bellboy before 7am. after we finished breakfast, at 7.30am, our luggage was still in our room! there were 2 bellboys at the lobby, but they were just wandering around. why??? i went to the counter two times to ask why our bags were still not there, whereas our driver was already waiting for us since 6.45am. eventually, at 7.45am, our luggage arrived. this is the worst problem during our stay. i am never coming back. i paid more hoping that i will experience this '4 star' hotel service. but guess what? furama does not deserve that 4 star. improve your customer service please.

CHOW M.
Malaysia
February 03, 2014
wonderful
friendly staff , clean room & near to shopping center
It took more than 5 mins for waiting lift from car park to lobby. there is 4 lift are operate but seem like 2 lift are active. no major issue but for self safety not advise went to car park alone ...

Jing X.
China
February 02, 2014
Not what I thought. It is more of a tourist hotel
Not really
Too simple of a hotel. Not very sophisticated. Poor facilities and amenities.

Soo-Jin L.
Australia
February 02, 2014
Great value for money
Close to berajaya time square and monorail but about a 5 min walk or 2 mins if you cut through smelly back streets
A little run down in the corridors with some peeling of wallpaper otherwise we really enjoyed the study. Good gym and equipment . Large pool the kids loved but located right next to the restaurant where you have breakfast so not ideal for morning swim. Pool good size and thus not crowded. Excellent buffet breakfast. Family had 2 apartments together in family suite which was great. One main door leads to inner sanctum with secure doors to the other 2 bedrooms with privacy for the parents or you can leave the inner doors open and still be secure. Also have living room in between 2 bedrooms which we used as a third bedroom so was great! Each bedroom very spacious as we'll. would come again. May not suite older traveller as walk is uneven and road construction outside. No noise issues but has to step over turned over ground.

Aisyah H.
Singapore
February 02, 2014
Close to shopping
Comfortable good city hotel
Hotel convenient and near shopping like Berjaya times sq and Kenanga city. Breakfast selection wide. The room itself was great, stayed in the executive rooms where there are extra privileges like access to lounge and complimentary wifi through out stay. However on the morning of our checkout at around 6am onwards, wifi access was cut off. I believe check out time is 12pm? We felt cheated regarding their frugality with wifi

Catharina N.
Indonesia
February 02, 2014
A nice hotel but not a good value of money
Nice location, close to shops, free shuttle to KLCC and Pavillion
It is a nice hotel with a good location, but it is not good in terms of value of money. The hotel is expensive with standard service. The staff is unpleasant and not friendly. The check in process was long and the staff looked tired and were not seem enthusiastic to greet the guest. The internet which is promised to be free is actually NOT free. When I asked to the receptionist, they did not try to assist and only said that my room is not provided with free wifi. The breakfast is standard, the only good thing I experience with the hotel is the room is quiet with good sound-proof.

Kien K.
Malaysia
February 02, 2014
city hotel , comfort
surround by restautrant and shopping mall

BI B.
China
February 01, 2014
Nice hotel with great facility and perfect service
room service, variety of breakfast, good location
It was a good experience in Furama hotel with my wife and 1 yrs old daughter. Room is really big with nice facility. Breakfast is great for high quality and variety of choices. Location is within walking distance of attractive sight. One inconvenient point is there was no free Wifi in room, only LAN connection. I manage to use my laptop to share the wireless network for my cell phone. But still, it is unbelievable for this 4 star hotel since the internet and wifi is such common and popular in Malaysia. But overall, it was a good stay.

Mohamad F.
Singapore
February 01, 2014
Awesome
Big. Near to shopping malls. Execellent breakfast.
The stay was excellent. Would recommend to anyone.

Suseen R.
India
January 31, 2014
Good location. Large rooms but sparsely decorated.
Location. Non-smoking hotel. Large room.
I had no untoward incidents. It was hassle free and walk-able distance to the shopping malls. There was road construction going on in front of the hotel, but it doesn't inconvenience you unless otherwise you have a car, as access to parking is a pain. This problem is temporary though and the noise doesn't affect you once you're inside the hotel. Overall, I liked it. Food definitely could have been better and cheaper.