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Very good 7.7
Based on 13859 reviews

Recent customer comments

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Very good

based on 13859 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Yee P.
September 29, 2013
Nice clear friendly
Room service fast ..check in fast good
Business trip ...easy get for food ...near by shopping mall

Hoon G.
September 28, 2013
Clean room, near shopping
Close to local restaurants and shopping areas and Clean room

Lau P.
September 28, 2013
overall not bad
clean, location and good price
we stayed there for 2 nights, everything was fine. i would rated 7/10 because of the design of the room wasn't up to my taste, but it's still a good place to stay at.

Kho Y.
September 28, 2013
Clean but expensive
Clean, lux, ok
Location quite ok, near with sopping centre. The driver is very friendly but the reciptionist can not help so much. It is not easy to ge anywhere.

Thomas S.
September 28, 2013
One of the worst experience ever!
Location, nothing else
I booked 2 rooms and paid for them in May. Upon arrival, we were told that the hotel can not give us 2 rooms on the same floor! Rats! Then they told us one of the rooms booked is no longer available and recommended paid up-grade! I finally got upset and told them that I had reserved the rooms and paid in full already in May. The worker told me "rooms are subject to availability!" I have heard of special requests being met upon availability. But this is the first time ever that I was told the room is subject to availability! Even that, upon our arrival! By this time, I was furious and demanded to speak to the manager. The manager never showed up to offer apology and just gave us "free up grade" on one of the two rooms we had reserved. Next day, we purchased 2 hour wi-fi internet access for 10 rgs. The counter worker told us the usage is accumulative and therefore should be enough for our 3 night stay at the hotel. I used about 15 minutes to check the e-mail in the morning. When I came back to the hotel after a day trip, I turned on the computer to check the e-mail again. I could not access the e-mail, because the account had expired! I phoned the front desk to inquire what is going on. In about 15 minutes, someone calls me to tell me the usage is not 2 hour accumulative, but once it is activated, it just goes on (even if you are off the internet) for 2 hours! This is quite different from what we were told in the morning! Stay away from this hotel! Your reserved and already paid room can be "subject to availability" upon arrival. The hotel can give you mis-information with no regret and no one responsible. I travel though extensively and this hotel certainly tops as the worst in many respects. Pay a little more and go else where. I still regret my choice.

Matthew L.
United Kingdom
September 27, 2013
Good Value, Decent Location, Just a place to sleep
Price, Big Rooms, City View
Good value for the service, staff and rooms you receive Good city views for high up rooms Cleanliness could be better

Brett B.
United States
September 27, 2013
Average Hotel in average location with poor staff.
I was upgraded for free.
Average. Average. Average. Average. Good black out curtains.

Muhammad H.
September 27, 2013
Good location, Neat and clean, near to KL tower.
Near to Shopping Area, Friendly staff,good breakfast
Nice stay, big room,fast check in out, staff very helpful,we like the room, very spacious,Easy access to shopping are, KL Tower,Petronas Twin tower, public transport eg, Pudu Sentral,

Homayoun K.
United Arab Emirates
September 26, 2013
great and comfort
Localizaion, Comfort, Ecconomic
Good facility, Good Location, Easy Transport, Near to Shopping centers and bus station Only drewback little old and need paste control

Tang S.
September 26, 2013
overall is satisfied but still can be improved
large room with living room, nice location
Satisfy for the large room, hotel location, and feeling confortable to stay in this hotel. However there are few thing should be improved. Firstly, the check-in and check-out procedure is too slow. Secondly, this hotel is a 4 star hotel but do not provide hair dryer? After 4 times request from housekeeping, it took about 1 hour to pass me the hair dryer with reason there are many people request for the hair dryer. So they have to follow the priority? This is so called 4 star hotel...