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Very good 7.7
Based on 13801 reviews

Recent customer comments

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Very good

based on 13801 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

6 Tng S.
September 13, 2013
good and worth to the price
clean convenient and safe location
First time staying in furama is ver convenient location to alot of shopping mall

7.7 Kelly B.
September 13, 2013
Centrally located
Location, pool, gym
We arrived at the hotel exhausted at nearly 11pm. We ordered room service straight away. We waited more than hour for a simple soup and salad- not what you want when you're exhausted after a long flight. The food was very nice when it arrived though. It was a shame that WiFi wasn't free as it is in a lot of hotels these days. Gym was good, breakfast had a good range but staff were slow to replenish supplies when food ran out. They were very efficient at clearing the tables.

3.3 Judy S.
United States
September 13, 2013
Not worth for it cost me. Room condition is bad.
I can not think if any.
Not happy. I even wast my last night at this hotel. The rooms are very bad condition, bathrooms are the worst. Towels look dirty, it just make you very uncomfortable!

4.7 Novita Y.
September 13, 2013
unfriendly staffs
the only best thing about this hotel,the house keeper/cleaning service staff from Nepal is very nice with sincere service. he's been working with this hotel for 6 months..but seems like the rest of th
the first day I arrived,the service was not what i expected....the lift is very small and very slow..we had to wait for the lift,especially during annoying. but the variety of the breakfast was ok..the worst experience that we had when we checked out at very earlier morning. I was with my 2 boys. each of them carry their own luggage. and I had 1 luggage + 1 box... i asked for help from the concierge. they were 3 men there,ignored me and keep talking each other. i carry my luggage + 1 box myself to the taxi. when i said to one of the man at the door that they service was bad..the man was not help me,but walked away from me.i was really really really surprise. this is the first time happen to me. luckily the taxi driver help me with my stuff. i will never ever come to this hotel again, even though the give me a compliment. the service is nightmare for i mentioned before, they should learn about the service from their house keeper from Nepal who just been working with furama for 6 months. other than than man from nepal...the service was a nightmare,especially after what happen when we checked out.

5.3 cheong F.
September 12, 2013
shopping and dining
in town, alot of food to eat
comfortable but a bit noisy cos is in the city. Not suitable for me cos i like quite

September 12, 2013
City hotel Business / conference
City hotel Business / conference
is a city-centre hotel with clean, spacious rooms and affordable rates, located a short stroll from Bukit Bintang. there is a three-star business hotel offering contemporarily decorated, clean and comfortable rooms

2.3 Elizabeth L.
September 11, 2013
Great Disappointment !
Big rooms , good bell boys and floor manager
Very disappointed! We were strongly recommended by a friend dat went in June. 1. The rm38++ high tea was terrible. Empty food tables.. Noodle counter's soup was cold. Char Kway tiao tray is empty all the time and we cannot find any chef ard, samosa is so soggy, keropok was hard 2. Towels are not available in 2 of our rooms 3. Lights not working, kettle not working, every answer we get was like as if they have problem with everything 4. Teapot was brought in filled with hot water. We were shocked to see the teapot filled with dirty stains & algae like particles. 5. Shower with no water coming out, & the heater need 15 mins to turn warm 6. We were being questioned why we only feedback about the lousy food spread after an hour? & not immediately. As if its our fault! We went in & waited for almost 20 mins for the empty trays to be replenished, we waited for 20 ,minutes before the so called supervisor to speak to us. Another 20 mins for the staff to appear & start working. Finally, even suggested that I should speak & question the chef!!! Omg!! Is it my job to QC the staff on behalf of the hotel management ?? High tea served from 12-4pm. We went in ard 2pm.. But the whole place look as if really to closed! As a whole, it's a total disappointment to all 12 of us! The only commendable is the bell boys at the main entrance with friendly smile & helpfulness. Not forgetting the nice manager for trying to help. However, the restaurant manager still decide to MIA without resolving the issue!

9.7 LEE O.
September 11, 2013
very comfortable bed, nice staff, value for money
comfortable and clean room, near to shopping mall, big spacious for car parking
i request for a twin tower view and they did give me a twin tower view but i can only see the 30 percents of the twin tower :-(( because the view was blocked by ohter buildings. just hope that i can get a higher floor room next time when i visit the hotel again. overall, everything is great and i will come back again.

8 Mohamed R.
September 11, 2013
great location
big clean rooms with decent service
my staying was not bad, location is great bcuz it close to malls and transportation such as LRT

8 Mohamed R.
September 11, 2013
Nice stay
Big and clean rooms with good location
Furama Hotel is just at the back of Berjaya times square which is a big mall and have everything you need