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Furama Hotel Bukit Bintang

136, Jalan Changkat Thambi Dollah,, Bukit Bintang, Kuala Lumpur, Malaysia 55100

Recent customer reviews

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Very good

7.7

based on 13698 reviews

10590 reviews in English

Value for Money
7.8
Location
7.7
Staff
7.9
Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (13698)
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Basheer A. Couples Oman, October 4, 2015
Location of hotel
6.3
It is one of the best location KL, all shopping malls and metro is on walking distance , access of taxi and local food shop are all arround
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Khoh C. Couples Malaysia, October 3, 2015
Best location of shopping

Good comfort ,
6
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Anthony H. Families with older children Zambia, October 3, 2015
Hotel stay while in Kuala Lumpur

(i) Very polite staff; (ii) Ease with which breakfast was served; (iii) Location
7.7
The hotel was very good, quiet and the staff were very friendly and helpful.
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Chia D. Couples Singapore, October 3, 2015
location not bad esp near bejaya time sq

service,location
5.7
Not bad but abit disappt ..request to have a mini bday cake in the room but ntg happen even i remind the recept... room and furniture too old.. toilet door need to b change or fix it. Reception only two person on duty.. Overall not bad i guess..
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Shahzada K. Couples Pakistan, October 3, 2015
Nice accommodation

Food
8
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Kim Y. Couples Singapore, October 2, 2015
Not a 4 star hotel

Room is spacious, most taxi drivers know the hotel so it is easy to get around.
3.3
Check in took quite a while... there was only one counter and there were 4 guests in the queue including myself. Insisted that we can only collect the room key at 2pm. Room was spacious and clean but old. A lot of signs of wear and tear on the wooden furnitures and the toilet tiles and the shower head. Beddings were quite alright though. No bedroom slippers, no hair dryer or even laundry bags. Asked for iron and ironing board, took min 4 phone calls and 1.5 hours to be delivered to me. Asked for 2 rolls of toilet papers immediately and they were sent to me by a staff with a super unhappy face. Wouldn't recommend this hotel. Definitely not a 4 star hotel.
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Pang H. Couples Malaysia, October 2, 2015
not recommended hotel

room big, strategic location near times square, room clean
5.3
The staff too slow to arrange room when check in time, almost need 1 hour just can arrange a room. Food not much choice and hard to eat. Swimming pool water is green color not sure how many year they no change the water. Only the location near to times square
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Mohammad A. Couples Bangladesh, October 2, 2015
Average Hotel

Room, Staff, Clean
6.7
fantastic
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Hock M. Business travelers Malaysia, October 1, 2015
Location!

1. Location; 2. Rate; 3. Services
8.7
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Muhammad F. Families with young children Singapore, October 1, 2015
Rundown hotel

Location, 24hrs room service & security
5
- Stay was below average. - Swimming pool water is not clean. - Breakfast limited choice with same food everyday. - One of the concierge staffs lied to us saying that the free shuttle service was full, in fact it's empty however full of Furama's staff inside the free shuttle bus as though they used it for their own personal gain. - Housekeeping services was also bad as there were no initiatives, as they did not provide towels everyday unless you requested for it. They also took a very long time to provide the towels. - Hotel is not worth a four star, the most is 3 star.
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