Excellent 8.5
Based on 130 reviews

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About Futian Shangri-La Hotel


Located in the heart of the business district in Futian, this Shangri-la property is close to the convention and business center, malls, and office buildings. Guests can experience tranquility in the center of the city with the hotel offering quiet guestrooms with tripled glazed windows for privacy. With three restaurants on-site, you are never far away from a delectable meal, and the Lobby Lounge provides for the perfect place to unwind after a day conducting business. Guests on business trips will really appreciate the fitness facilities which are open until late, including the spa, gym, and swimming pool. At Futian Shangri-La Hotel, guests can enjoy tranquility in a central location and relax in quiet guestrooms with triple-glazed windows for privacy.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • swimming pool [indoor]

Land sports

  • tennis court(s)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 650 CNY
Breakfast Charge (when not included in room rate): 178 CNY
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 35 km
Internet Usage Fee: 0 CNY
Non-Smoking Rooms / Floors: Yes
Number of Floors: 40
Number of Restaurants: 3
Number of Rooms : 528
Room Voltage: 220
Time to Airport (Minutes): 35
Year Hotel Built: 2008
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.7
  • Facilities 9.2
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 8.1

Paulinus N.
Hong Kong
July 21, 2016
Very slow check out
During check out time, very slow and front staff do not know how to line up , making customers in a mist and and the service at Cafe very poor!

Haseeb I.
June 13, 2016
Excellent Location, Good Amneties
Wonderful experience to stay at the Shangrila, F&B was good.

Wai P.
December 24, 2015
High class hotel with warmth
Nice location, nice staff, nice room

Chow M.
Hong Kong
November 16, 2015
Very nice hotel with good service
good restaurants, good service, convenient location near the shopping mall.
Very good buffet restaurant with many choices of nice food. Good view of executive floor and lounge.

Bertrand R.
October 28, 2015
Classic Shangri-la Service
Location, high standards and Horizon Club access
We had a very good stay at the Sangri-la Futian. The rooms are a bit small for a five-star hotel but nicely decorated. Staff is friendly and the hotel is clean. We booked a Horizon Club room, which grants access to the cocktail buffet served at the top floor "Horizon Lounge" at the end of the afternoon, which serves good food in a fantastic setting overlooking Shenzhen's central park. On the other hand, I would not recommend having your breakfast at the Horizon Club as the choices are a bit more restricted than downstairs at the main breakfast place. Overall an excellent experience.

Abdulhadi A.
Saudi Arabia
July 20, 2015
Great stay in Shenzhen
location, design, comfort,

Chin H.
June 21, 2015
room for improvement
Anchovy in my vegetarian Malay curry! Chef story was "he was frying anchovies before cooking the curry".....so the wok was not even washed before cooking a new dish???? The safe did not work n they could not fix it at all

Stephen M.
United States
May 24, 2015
Average but over priced
Decent but over priced. Food is way over priced and terrible. It's cold!

Eng T.
March 25, 2015
Highly Recommended Hotel in ShenZhen
central, near subway, dinning nearby
Absolutely fantastic. The staff were very friendly and helpful, and the majority spoke reasonable english. The rooms were large, and the double beds, with plush goose down pillows & doonas were an absolute delight

Michael F.
United States
March 24, 2015
Great stay
Great location. Staff nice