Back to hotel info

Excellent 8.7
Based on 7516 reviews

Verified traveler reviews

Filter by traveler type

based on 7516 reviews
  • Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.4
  • Food/Dining 8.1

Pey B.
June 05, 2013
Friendly staff, comfy room and awesome bed.

Suen R.
June 05, 2013
relaxing weekend
facilities, man-made beach, breakfast
man-made beach is awesome, but too crowd that fill up kids. and the breakfast buffet is very nice too.

Ganga G.
Hong Kong
June 05, 2013
Staff were corteous, friendly and proactive.
Grand resort deck, Casino and F&B Outlets.
Me and boyfriend enjoyed the stay at your hotel. However there are some areas that needs to be improved especially the cleanliness and hygiene on in room dining items.

Ryan L.
Hong Kong
June 05, 2013
a very good hotel., been here few times a year
very nice beach and swimming pool, good fascilities for kids
a very good hotel, been here few times a year but this is my first time to experience the front-desk staff is impolite and not helpful, without my request then put me to the smoking floor. put me to the standard room but I paid for deluxe room. frontdest staff not helpful to fulfil my request of King size bed and told me already double confirmed that room is full but finally another staff get me a king size bed room. she didnt bring her brain to work. totally disappointed and super frustrated. that staff really need to be re-trained and repair her service mindset. not service oriented at all with her dead fish look while greeting guests

Lau A.
Hong Kong
June 05, 2013
I was so upset at the check-in services
dining swimming casino
Overall feeling was good during this stay. Just only disappointed during the check-in process, its took few hours times for fixing our rooms arrangements. Elderly and kids felt tired, boring and unwell because they have to wait a room for settle-down and spend more times to enjoy the hotel services. Housekeeping services was excellent, they done a lot in helping us during the rooms arrangement processing and very quick action in extra-beds setting and comfort us. thanks the housekeeping attendant at that timing and we like to say thankyou so much for his services.

Oi K.
Hong Kong
June 05, 2013
I think I can spend a week here!
Restaurant, pool, casino
The casino is big enough, the restaurants are excellent!! My husband and i want to go swimming again in the pool, with my parents and my baby boy too. The only thing is the room is smaller than I expected. I want to expend more time here next time!!

Helen F.
United Kingdom
June 05, 2013
Pool-side relaxation and fun night out
Pool, location and service

Esmond P.
June 05, 2013
Well located
Close to shops, clean, good casino

Christopher C.
United Kingdom
June 05, 2013
Pretty Disappointing
Grandeur, restaurants. casino
We booked the Galaxy for a bit of luxury at the end of a 7 week holiday and were pretty disappointed. The rooftop beach and pool that we were looking forward to was closed for refurbishment and the buffet fully booked the whole time we were there. Add to this that the friends we were with could not check-in to their room until 6.30pm and are room wasn't cleaned on the 2nd day until gone 7.30pm and we were very disappointed!

Helen C.
June 04, 2013
Location, shopping, dining