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2015
Excellent 8.7
Based on 7512 reviews

Recent customer comments

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Excellent



based on 7512 reviews
  • Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.4
  • Food/Dining 8.1
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Ban C. from Singapore
Families with older children
Stayed one night in December 2015
very good hotel and is new
Only hotel that provide 2 cans of free beer and 4 cans of silt drinks
Very convieniience as the hotel provide free shatter bus to various part in Macau.
Reviewed December 12, 2015

Noel W. from Singapore
Families with young children
Stayed 2 nights in December 2015
Great hospitality
the staff are exceptionally friendly
Very good. Nice room with good view
Reviewed December 11, 2015

Leong F. from Malaysia
Families with young children
Stayed 2 nights in December 2015
Great Anniversary Celebration with free upgrade.
Room service, value for money, pool
Very good. Nothing to complain and exceed my expectation. Will look forward to my next visit.
Reviewed December 10, 2015

geng C. from China
Solo travelers
Stayed 5 nights in November 2015
good job
view feeling experience
will go back
Reviewed December 09, 2015

Eng T. from Singapore
Families with young children
Stayed one night in December 2015
Fantastic Hotel
The full window room, spacious hotel layout and free drinks in room.
Very nice hotel
Reviewed December 09, 2015

Wayno B. from Australia
Groups
Stayed one night in December 2015
Highly Overrated
The Room is amazing
Considering the cost in comparison to it's rivals,aside from this we booked this hotel for it's facilities rather than for gambling. None of which were open, All the amazing advertised pools, slides/rides and Jacuzzi's were closed for a number of weeks except the wave pool which is not heated. We were not advised of these closures until after we had arrived at the pool ready to swim. Please be advised for anyone with a medical condition or illness that the two pharmacies within the hotel only sell Chinese traditional medicine and if you require anything else a visit to the Macau Hospital is required, when Front desk staff were asked about this their reply was "go to the hospital" Never have I experienced such contempt from hotel staff who could barely understand me. Although this hotel is amazing & the room could not be faulted, the English language and customer service skills need to be improved to be on par with their competition. Had to check out in early morning and return to Hong Kong in order to find a pharmacy.
Reviewed December 08, 2015

ERWAN R. from Indonesia
Families with young children
Stayed 2 nights in November 2015
Good 5 Star Hotel with great place for family
Nice Mall, Great Outdoor Swim Park and Nice Hotel Transfers
Great stay and kids loves the outdoor swimming park and excellent choices of restaurant
Reviewed December 07, 2015

Shih-Yao W. from Taiwan
Couples
Stayed 2 nights in November 2015
Clean Room, Good service
Clean Room, Good Breakfast, Nice service
Reviewed December 07, 2015

Shih-Yao W. from Taiwan
Couples
Stayed 2 nights in November 2015
Clean room, Good food, Nice staffs
Clean Room , Good food, Nice staffs
Reviewed December 07, 2015

Kua S. from Singapore
Families with young children
Stayed 2 nights in November 2015
Year End Holiday
Room was nice and comfortable, hotel not too crowded,
the hotel is very nice. Big, comfortable nice rooms Unfortunately there are a few pools under maintenance which were not available for use.
Reviewed December 07, 2015