Back to hotel info

2015
Excellent 8.7
Based on 7505 reviews

Verified traveler reviews

Filter by traveler type
Excellent



based on 7505 reviews
  • Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.4
  • Food/Dining 8.1

Candy H. from Singapore
Families with young children
Stayed one night in June 2015
Hoilday
Staff services
Reviewed June 26, 2015

TAN W. from Malaysia
Families with young children
Stayed one night in June 2015
worth the price
rooms, lobby, and service
very good, friendly staff
Reviewed June 25, 2015

DEWI M. from Indonesia
Families with older children
Stayed 2 nights in June 2015
every staff giving different info from others
food, luxury, cleanliness
Good
Reviewed June 24, 2015

Shey L. from Australia
Solo travelers
Stayed 3 nights in June 2015
Great Trip
Food choice, Pool deck and guest services
Reviewed June 23, 2015

Candy H. from Singapore
Families with young children
Stayed one night in June 2015
Holiday
Food room staff
Reviewed June 23, 2015

Chun L. from Hong Kong
Couples
Stayed one night in June 2015
5星酒店
the facility is wonderful
the late check-out time is only extended from 11am to 12.30pm but sometimes too crowded.
Reviewed June 22, 2015

Kwok K. from Hong Kong
Families with young children
Stayed one night in June 2015
The price is a bit too high
Facilities, location and staff
Good
Reviewed June 22, 2015

Lynette D. from United Kingdom
Couples
Stayed 2 nights in June 2015
Exceeded my expectations!
Instant customer service from beginning to end, outdoor pools & Jacuzzis, the overall complete grand-ness of the whole hotel
Amazing! From arrival we were plucked to private instant check-in, all of the staff were attentive - but not in your face. The diamond lobby was impressive with it's half hour mini showing of the huge diamond! The- decor was grand and luxurious, staff greeting you upon entering and leaving the lifts, the laser light show from the 3 buildings - even better from the Jacuzzi which was at the right temperature all the time, the choice of Jacuzzis. I had read a handful of bad reviews mainly on customer service and confusion of which lobby to check in at and having to walk through the building & I nearly booked somewhere else.. so glad I didn't! The only thing is that it's not in the centre & you have to get a taxi, but once your'e in the hotel you kind of don't want to leave! Leaving was a sad affair! I would highly recommend this hotel without hesitation :)
Reviewed June 22, 2015

CY L. from Hong Kong
Families with older children
Stayed 2 nights in June 2015
Good hotel in Macau
room cleaness and quiet, swimming pool facility,
Enjoy a nice holiday with family.
Reviewed June 22, 2015

CHING P. from Hong Kong
Couples
Stayed one night in September 2014
very good
good
Reviewed June 20, 2015